Suite Bartender | Part-Time | Iowa Events Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The bartender is responsible for the service of all beverages, both alcoholic and non-alcoholic. They must be personable, professional and able to work in an ever changing fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need.

This role pays an hourly rate of $10 and is tip eligible.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

This position will remain open until November 30, 2024

Responsibilities

· Must demonstrate ability to meet the company standard for excellent in the areas of guest service, interaction with co-workers and uniform standards.

· Follow the bar pre-shift notes and bar menus and provide service as described.

· Serve alcoholic beverages following all proper procedures for serving alcoholic drinks including state/federal regulations pertaining to the distribution of alcohol.

· Responsible to learn or have knowledge of various beer, wine varieties & spirits available, and be able to learn to suggestively upsell products to guests.

· Must pour drinks responsibly in accordance with company standards for serving size.

· Must check guest’s ID in accordance with state/federal regulations to verify minimum age requirement for the purchase of alcoholic beverages.

· Must communicate a cut-off to a guest as required.

· Listening and responding to any customer requests or concerns.

· Bartenders are expected to de-escalate intoxicated guest situations. If a guest becomes confrontational, belligerent, or uses extreme profanity, the bartender may contact management or security as required.

· Contact a management member if he/she is unable to resolve or make a decision beyond the scope of standard decision-making.

· Request additional product or restock product as required

· Ability to learn and use a POS (point of sale system).

· Maintains clean and sanitary work station at all times. Ensures bar equipment is clean & well maintained.

· Set-up and breakdown of bar equipment as required and assisting with organization of the cooler

· Maintain TEAM / TIP’s certification for service of alcohol.

· Other duties as assigned.

Qualifications

• High school diploma or equivalent preferred
• Six months or more experience bartending in a similar environment
• Detail oriented, organized, and ability to multi-task & prioritize in a fast-paced environment
• Ability to be self-directed while working in a team-oriented environment
• Professional interpersonal communication skills with co-workers, guests and managers
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages)
• Requires strict confidentiality in regard to private company information including event guests, event contracts and suite owners
• Ability to acquire TEAM / TIPs certification for service of alcohol.
• Ability to work a flexible schedule including nights, weekends and long hours.