Community Supports Data Processor

The Community Supports Data Processor manages a queue of incoming documents to create new clients update existing clients and send interdepartmental tasks as needed in the Customer Relationship Management (CRM) system. This role requires frequent use of Provider Portals and multiple internal databases and document retrieval systems. This role operates within a service level agreement managing speed to start entry while observing various agency specific handling procedures maintaining the highest level of accuracy for billing and compliance purposes.

This is a fully remote position. Employees must be located in Iowa (applicants outside of Iowa will not be considered). The starting wage is $21.50 / hr with weekly pay PTO and benefits available after 30 days of employment. Work hours are : Monday-Friday 8 : 00am-5 : 00pm with the potential of overtime.

Position Responsibilities may include but not limited to

• Review incoming Medical Service Authorizations and Medical paperwork to create new clients update existing clients and close accounts as needed
• Correspond and follow up with Agency Case Managers via email State Portal Messaging and phone calls for action items or needed information
• Access clinical documentation via portal for use in obtaining authorization for services.
• Troubleshoot and resolve account issues as required
• Coordinate with internal business partners including but not limited to Logistics Customer Care Billing and Compliance
• Assist other departments for Intake-related inquiries

Required Skills and Experience

Preferred Skills and Experience

Physical Requirements

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Key Skills

Prepress,Typing,Microsoft Access,Data Entry,Computer Skills,Microsoft Outlook,Microsoft Word,Sage,Office Experience,10 Key Calculator,Data Mining,Microsoft Excel

Employment Type : Full-Time

Experience : years

Vacancy : 1