Office Administrator / Customer Service Representative

Office Administrator / Customer Service Representative

Be the Heartbeat of Our Office Join Perkin Electrical Services as Our Next Office Administrator!

Position Title : Office Administrator / Customer Service Representative

Company Name : Perkin Electrical Services LLC

Pay Range : $23$27 per hour, depending on experience

Employment Type : Full-Time

Location : Round Rock, TX

Industry : Residential Electrical / Controls

Job Overview

Perkin Electrical Services LLC is seeking a detail-oriented and customer-focused Office Administrator / CSR to support our fast-paced electrical contracting business. This critical role is the backbone of our day-to-day operationshandling everything from answering service calls and scheduling jobs to maintaining customer records and ensuring smooth internal communication. If you're someone who thrives in a structured, accuracy-first environment and takes pride in supporting a mission-driven team, this opportunity is for you.

Who We Are

Perkin Electrical Services LLC is a Christian-based residential electrical contractor committed to quality, integrity, and service. We provide a strong foundation for team members to grow in their careers with a focus on mentorship, training, and personal development. As a tight-knit company, we believe in supporting our employees professionally and personally through excellent benefits, family-friendly values, and a mission-driven workplace.

Key Responsibilities

• Office Administration

Answer incoming office phone calls and manage general inquiries

Manage email communications and maintain organized records (digital and physical)

Support billing processes, AR tracking, and other administrative functions

Assist with documentation and internal reporting as directed

Act as the first point of contact for all customer service calls

Route project-specific calls to appropriate team members

Handle service-related inquiries with professionalism and accuracy

Maintain consistent and clear communication with customers

Accurately log customer service information in ServiceTitan

Schedule service appointments within company guidelines

Provide customers with clear appointment details and updates

Confirm service dates, access details, and ensure appointments are properly logged

Update service calendars and notify management of unusual requests

Maintain accurate job and customer data in ServiceTitan

Update notes and verify all scheduling info is correct for billing and reporting

Qualifications

2+ years of experience in a similar administrative or customer-facing role

Strong attention to detail and system-driven approach

Excellent communication and customer service skills

Comfortable using office software and CRM systems (ServiceTitan preferred)

Positive attitude and ability to work well with others

No specific degree, license, or certification required

Benefits

Medical & Dental Insurance options

Life & Disability Insurance Options

Wellness Reimbursements / Stipends

Paid Time Off (Vacation, Sick, Holidays)

Volunteer Time Off (VTO)

Year-End Bonus

Bi-Weekly Pay Cycle

Uniforms Provided

Smartphone Provided

Mentorship Training

Company Events

Charity Alignment Opportunities

Schedule

Full-Time Monday through Friday

Standard office hours; some flexibility may be required depending on workload and call volume

Work Location

Onsite at Perkin Electrical Services LLC Residential electrical office location (Round Rock, TX).

Equal Employment Opportunity

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

A background check will be completed as part of the onboarding process, in compliance with applicable laws.

#OHMGE25

Compensation details : 23-27 Hourly Wage

PIe1a6b39fdc44-30511-39456515