Customer Service Representative

Job Description

Job Description

Robert Half is looking for a dedicated Customer Service Representative to join our team in Lexington-Fayette, Kentucky. This position offers an exciting opportunity to provide exceptional service in the hospitality industry while handling a variety of client interactions. As a Contract to long-term position, it is ideal for individuals seeking career growth and development. There are 15 seats open with MANY schedules / shifts available apply today to be considered! These will fill fast, interviews immediately and offers will be extended quickly!

Responsibilities :

• Manage incoming and outgoing calls efficiently while adhering to departmental goals.
• Process reservations accurately and within expected timelines.
• Input reservation details into the system with precision.
• Communicate professionally and effectively with clients and internal teams to address concerns.
• Document client needs and issues appropriately using clear and proper language.
• Start assigned tasks promptly and ensure timely completion.
• Adapt to additional duties or assignments as required by the team.
• A minimum of six months of experience in a call center or customer service role is preferred.
• Strong problem-solving abilities to address client inquiries effectively.
• Exceptional written and verbal communication skills.
• Proven capability to work collaboratively in a team environment.
• Familiarity with Microsoft Word, Excel, Outlook, and general internet navigation.
• Competence in navigating and utilizing systems efficiently.
• Ability to thrive in fast-paced and dynamic work settings.
• Demonstrates initiative, responsibility, punctuality, and a strong sense of ownership.