System Specialist IV (ECM - Enterprise Content Management)

Job Title : System Specialist IV (ECM - Enterprise Content Management)

Location : Salem, OR 97301 (Remote)

Duration : 1 Year Contract Description :

Computer systems specialists provide technical guidance for the development and troubleshooting of computer systems.

They identify system data, hardware or software components required to meet user needs.

They also develop guidelines for implementing secure systems to customers or installation teams.

May require a bachelor's degree in a related area with at least at least 6 years or equivalent experience in the field or in a related area.

The purpose of this request is to procure Application Maintenance and Support services for ODOT Technical Services Branch (Tech and Data Unit - TDU).

The primary tasks the contractor shall perform are as follows :

Provide consultations and solution recommendations for ODOT’s Enterprise Content Management (ECM) software ProjectWise tool

Create as-is and to-be process documentation

Use a variety of information gathering techniques (., interviews, facilitation, diagrams) to gather, define and document complex business data requirements from Business teams

Identify areas for improvement in current systems

Collaborate with business partners and stakeholders in the development and improvement of business processes in relation to ECM

Conduct, document and present impact analyses

Create and manage requirements traceability matrix

Create and support the creation of functional specifications for data models, customizations, extracts, and reports

Create implementation documentation and support the implementation process

Develop design changes in the asset management software and development and testing environments and collaborate integration into the existing business production environment with the rest of the team

Plan and support data cleanup activities

Prepare test data, implement and support test activities including the creation of test plans and test cases; test enhancements and track results

Create and implement regression test plan and test cases

Plan and support user acceptance testing

Coordinate with other team members to reach project milestones and deadlines

Engage and build strong working relationships with IT, Business and Sourcing partners

Create training materials for Business and technical audiences, including User Guide, Job Aids, PowerPoint presentations and training data

Conduct in-person and remote training (for Business and technical audiences)

Troubleshoot issues, determine causes and provide options for fixing the issues

Experience with ECM software (specifically, Bentley’s ProjectWise software)

Business analysis skills

Strong communication skills (verbal and written)

Development and systems / data analyst skills for release development tasks

Testing / analysis skills for the release development tasks and release acceptance testing tasks

Ability to produce business analysis deliverables : business process and workflow diagrams, system requirements, design specifications, and training and testing materials to facilitate implementation activities

Ability to complete work without direct supervision

Proficient in soft skills with an emphasis on customer relations, time-management, critical thinking and organizational skills