Director of Operations

Overview

Oversees Club operations and programs with primary concern for program development and implementation; staff development; supervision of assigned staff; facilities; and budget management.

Responsibilities

Leadership

• Oversee the implementation and delivery of operations, programs, services and activities that facilitate achievement of Youth Development Outcomes; ensure outcome measurement and data analysis to improve quality of Club operations.

Strategic Planning

• Oversee identification and evaluation of opportunities to improve program effectiveness based on participation and achievement of stated goals; recommend modifications to improve program performance, as appropriate.

Resource Management

• Coordinate agency budget development; monitor and report variances in revenues and expenditures.
• Manage administrative and operational processes, overseeing the maintenance and repair of buildings, equipment and other facilities.
• Manage performance of assigned staff in achieving goals, providing technical assistance in program design, development, community relations and program operations.
• Plan and implement a staff development and training program, to include a focus on Club and child safety.

Partnership Development

• Develop collaborative partnerships with other youth serving organizations, members, parents, families and community organizations.
• Support board committees, as assigned.

Marketing and Public Relations

• Participate in activities to maintain public trust in Club programs, services and activities.

ADDITIONAL RESPONSIBILITIES:

• May assist in the administration of restricted programs by overseeing program operations at each location; ensure the completion of required reports; and prepare any required interagency reports.
• Responsible for managing human resources programs and systems including recruitment, employee relations, compensation and benefits, training and development.

Qualifications

• Bachelor's degree from an accredited college or university
• A minimum of two years work experience in nonprofit operations management and supervision, or an equivalent combination of experience and education
• Considerable knowledge of: the mission, objectives, policies, programs and procedures of Boys & Girls Clubs; and the principles and practices of nonprofit organizations
• Demonstrated ability to organize, direct and coordinate operations; in personnel supervision, ability to recruit and retain key personnel; oversee facilities management; and manage budgets
• Strong communication skills, both verbal and written
• Ability to manage multiple tasks and develop solutions with limited supervision
• Ability to establish and maintain effective working relationships with Club staff, subordinates, board members, community groups, and other related agencies and get a sense of the work culture.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.