Automotive Service Advisor (Smart Kia)

Full-time

Description

Are you looking for a Career One where a portion of your above average earning potential is based on you.

Gurley Leep is a family-owned company with 22 locations across five states and continues to expand.

Smart Kia of Davenport is a leading automotive service center in the Quad Cities. We are committed to providing top-notch vehicle maintenance and repair services to our valued customers. With a dedicated team of skilled technicians and a passion for customer satisfaction weve earned a reputation for excellence in the automotive industry.

We are currently looking for a Service Advisor to join our team and help us continue delivering exceptional service.

As a Service Advisor at Smart Kia you will play a crucial role in ensuring a seamless experience for our customers. You will be the primary point of contact for customers visiting our service center guiding them through the vehicle repair process and ensuring their needs are met. Your responsibilities will include :

Key Responsibilities :

• Customer Engagement : Greet customers understand their service requirements and provide a warm and welcoming experience.
• Service Recommendations : Consult with customers to assess their vehicles needs provide service recommendations and explain repair options.
• Estimates and Quotes : Prepare accurate cost estimates for repairs and provide transparent quotes to customers.
• Scheduling : Schedule service appointments and ensure efficient allocation of resources in the service department.
• Communication : Keep customers informed about the progress of their vehicle repairs and address any questions or concerns.
• Quality Assurance : Verify completed work meets our high-quality standards and discuss the repairs with customers upon pickup.
• Documentation : Maintain accurate service records including invoices and repair orders.
• Customer Satisfaction : Ensure customer satisfaction by addressing any issues promptly and professionally.

Benefits of being a Smart Kia of Davenport Service Advisor :

SAK123

Requirements

Required Experience :

Unclear Seniority

Key Skills

Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1