Technical Support Agent

A company is looking for a Technical Support Representative to provide customer support for public Wi-Fi, VoIP, and TV services.

Key Responsibilities

Provide support to end-users for public Wi-Fi, VoIP, and TV services, including troubleshooting connectivity issues

Assist with billing and account-related inquiries, including invoice examination and account updates

Document customer interactions and deliver email support while monitoring voicemail inquiries

Required Qualifications

High School Diploma or GED

General knowledge of personal computer networking

Ability to work in a 24x7 Call Center environment with shift schedules

Proficient in typing (minimum 35 WPM)

Must have a reliable hardwired (Ethernet) internet connection