Chief Information Officer

Position Summary:

The Chief Information Officer (CIO) serves as a visionary and strategic leader responsible for aligning technology with enterprise goals to advance the mission of improving behavioral health outcomes. As a key member of the CBH executive leadership team, the CIO will drive digital transformation, data-driven decision-making, and operational excellence across the organization.

The CIO will act as a strategic business partner, leveraging information and technology to drive member-centered service delivery.

Key Responsibilities:

Strategic Leadership and Vision

• Partner with the CEO and executive team to develop and execute a comprehensive IT strategy fully aligned with organizational and business goals.
• Serve as a trusted advisor to the C-suite, offering insights on technology opportunities and risks that impact business performance, member experience, and stakeholder engagement.
• Champion innovation and continuous improvement in service delivery, using technology to advance equity, access, and quality in behavioral health care.
• Shape a digital roadmap that enables the organization to thrive in a data-driven, value-based healthcare environment.

Organizational Partnership and Business Enhancement

• Foster cross-functional collaboration between IT, clinical, financial, and operational teams to ensure technology serves as an enabler of outcomes, not a barrier.
• Work closely with internal customers, providers, and community partners to co-design digital tools that improve member engagement, care coordination, and provider experience.
• Translate complex technology concepts into clear, actionable strategies for non-technical audiences across all levels of the organization.

Workforce Leadership and Development

• Inspire and develop a high-performing IT team that models collaboration, inclusion, and accountability.
• Build workforce capacity for digital transformation, advancing skills in data literacy, agile project management, and cybersecurity awareness.
• Partner with Human Resources to create IT career pathways and talent strategies that attract and retain exceptional professionals.

Operational and Technical Excellence

• Direct the design, implementation, and optimization of secure, reliable, and scalable IT systems that support clinical, financial, and administrative functions.
• Oversee data governance, cybersecurity, privacy, and compliance, ensuring adherence to HIPAA, HITECH, CMS, and state Medicaid regulations.
• Guide the development of enterprise analytics, interoperability, and population health tools that inform quality improvement and performance measurement.
• Lead IT disaster recovery, business continuity, and risk management initiatives to ensure system resilience and member trust.
• Ensure technology supports clinical and administrative excellence while maintaining compliance with complex Medicaid and behavioral health regulatory requirements.

Financial Stewardship and Resource Management

• Develop and oversee IT budgets that balance innovation and fiscal responsibility, ensuring investments deliver measurable business value.
• Direct sourcing strategies and vendor relationships, negotiating contracts and partnerships that advance organizational goals.
• Ensure IT investments are aligned with Medicaid funding structures and the organization’s long-term sustainability.

Qualifications:

Education and Experience:

• Bachelor’s degree in information systems, Computer Science, Healthcare Administration, Business Administration, or a related field required. Master’s degree preferred.
• Healthcare experience, behavioral health and/or Medicaid managed care experience strongly preferred.
• Candidates with a clinical background (such as nursing or another healthcare discipline) who also possess deep experience in information technology and digital transformation are encouraged to apply.
• Minimum of 10 years of progressive IT leadership experience, including at least 5 years in a senior or executive-level role.
• Proven success leading enterprise technology initiatives in regulated, mission-driven healthcare environments.

Skills and Attributes

• Exceptional leadership, emotional intelligence, and communication skills, capable of inspiring both technical and clinical teams.
• Strategic thinker who leverages technology to advance healthcare access, quality, and operational efficiency.
• Demonstrated ability to foster enterprise-wide collaboration and change management.
• Deep understanding of healthcare interoperability, data governance, privacy, and analytics.
• Commitment to advancing health access and belonging through technology and organizational culture.

Key Leadership Competencies

• Visionary Thinking: Anticipates future trends in healthcare and technology, positioning the organization ahead of the curve.
• Influential Communication: Translates vision into clear goals and inspires commitment from executives, teams, and partners.
• Strategic Partnership: Acts as a bridge between business strategy and technological enablement.
• Operational Excellence: Ensures technology infrastructure and digital capabilities deliver reliability, security, and value.
• People Development: Cultivates leadership, innovation, and accountability within the IT organization.

Success in This Role Will Be Measured By

• Technology strategy visibly advancing organizational mission and performance.
• Strong executive collaboration and trust in IT leadership.
• Demonstrated improvements in data quality, operational efficiency, and member experience.
• IT department functions as a proactive, strategic enabler rather than a support service.
• Sustained compliance and risk mitigation within Medicaid and behavioral health frameworks.

What You Can Expect from Us

Joining CBH means becoming part of a mission-driven team dedicated to improving healthcare access, equity, and outcomes for individuals and communities. We are deeply committed to advancing behavioral health through compassion, innovation, and partnership. As part of our leadership team, you will work within a culture where trust, transparency, and collaboration are core values; where your voice and vision will be valued, and where technology leadership directly contributes to transforming lives.

We offer an environment that supports professional growth and balance, including:

• A hybrid work model that fosters flexibility and connection.
• A 403(b)-retirement program with competitive employer contributions.
• Comprehensive benefits designed to support your wellbeing and financial security.
• The opportunity to transform the IT division, shaping its future to drive enterprise-wide impact and innovation.

This is a rare opportunity for a technology executive who wants to pair purpose with performance—to lead, innovate, and make a lasting difference.

We Care. We Empower. We Connect. We Lead.

Philadelphia Residency Requirement:

• The successful candidate must be a current Philadelphia resident or become a resident within six months of hire.

Equal Employment Opportunity:

• We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.

Requesting An Accommodation:

• CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.
• If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at CBH.Recruitment@Phila.gov