Service Manager At The River Merchant

Job Description

Job Description

About the River Merchant

At the River Merchant, we pride ourselves on delivering a memorable dining experience through innovative cuisine, curated wine collection & commitment to quality & customer satisfaction. We are seeking a talented and experienced Service Manager to lead our team, contribute to mutual goals across the restaurant & elevate our clientele’s dining experience.

Featuring a seasonal patio that overlooks the Cuyahoga River, the River Merchant is Kent's premier riverfront restaurant & has been in business almost 6 years. Located at 911 North Mantua Street in Kent, OH; Hours of operation are : 5 PM–9 : 30 PM (Mon), 11 AM–9 : 30 PM (Tue–Thu and Sun) and 11 AM–10 : 30 PM (Fri–Sat).

Summary of job posting

We are looking for an experienced Service Manager (full-time) who is willing to contribute to our team goals, is calm under pressure & who is dependable, diligent, attentive & communicative. While we are searching for an experienced manager, we are adamant about continuing to train during & after hiring to work within our system.

Responsibilities

• Managing shifts while answering questions for staff & guests
• Working with staff members to ensure proper service to guests
• Assisting staff members & guests when they have issues that need resolved
• Properly filling out morning, mid shift & end of night paperwork
• Check in with departments (kitchen, bar, etc.) to ensure tasks are completed
• Ensuring proper opening & closing procedures to ensure restaurant success

Requirements

Shift duration availability (M–S)

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