Call Center / Customer Service Representative

Job Description

Job Description

CALL CENTER / CUSTOMER SERVICE REPRESENTATIVE WANTED

Location : Tarboro, NC

Position Type : Full-Time

Competitive salary of $19 / hour, depending on qualifications and experience.

We are seeking a knowledgeable and results-driven individual to serve as a call center / customer service representative for Prudential Stainless & Alloys, LP, a leading master distributor dedicated to servicing metal service center customers across the USA, Canada and abroad. We provide a wide range of products, specializing in unusual and difficult to find items.

Prudential Stainless & Alloys has been in business for 77 years. We are now moving to North Carolina! We pride ourselves on cultivating an environment of respect for our employees and growing with them. For example, we have never had a layoff in all our years of business, not even during COVID. We have many employees with 10, 20 and 30+ years tenure with us.

Qualifications

Proven experience in call center or customer service.

Strong verbal and written communication skills.

Ability to work independently and as part of a team.

Strong organizational skills and math proficiency.

Solid work history and detail oriented.

High school diploma or equivalent.

Responsibilities

Handle inbound sales calls, emails, and inquiries

Provide accurate product information, pricing, and availability.

Process orders and ensure customer satisfaction.

Build and maintain relationships with new and existing customers.

Benefits

Health insurance .

401k.

Paid time off.

11 paid holidays per year.

Why Join Us?

Opportunities for professional growth and development.

Supportive team culture and work environment.

Play a critical role in a successful company.

We are an equal opportunity employer and welcome applications from all qualified candidates.

Take charge of your career and help us build a more productive future. Apply today!