NCDIT - System Administrator- Senior

This position will perform PC replacements, remote support activities, such as troubleshooting, software installations, process improvement activities, and asset record analysis.

The max rate for this position is $62 / hour.

This is an onsite position.

We need this position that provides desktop support to the 14 agencies that utilize our service. This position will perform PC replacements, remote support activities, such as troubleshooting, software installations, process improvement activities, and asset record analysis. This position will work on site to perform hands-on duties such as imaging, PC hookups, and asset inventories. We would like to extend this contract to assist our team in continuing to provide excellent desktop support to our customers who are providing support to the citizens of North Carolina. NCDIT Enterprise Endpoint Management Operations concludes that this position is needed and that we have budgeted for it.

System Admin Mid-Level Contractor Duties EEM Support

Support customers using good customer service skills including the ability to communicate with both technical and non-technical customers

Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams

Experienced in imaging and provisioning new equipment hardware & provide to customer

Experienced in supporting mobile devices

Experienced with supporting Apple devices

Use strong organizational skills to track onboarding & shipping activities based on customer requests.

Follow asset management processes to ensure proper customer billing

Document work activities in ServiceNow

Testing Intune processes for Tier 3 team & providing feedback

Test upgrades and software changes

Install software following security & internal processes

Troubleshoot customer issues

Provide instruction while troubleshooting for remote customers

Assist with developing team processes & knowledge base

Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust

Work with vendors on warranty cases

Collaborate with internal teams on technical issues

Work on special projects as needed

Required / Desired Skills

Skill

Required / Desired

Amount

of Experience

Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers

Required

Years

Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams

Required

Years

Image or provision new equipment hardware & provide to customer

Required

Years

Experienced in supporting mobile devices

Required

Years

Experienced with supporting Apple devices

Required

Years

Use strong organizational skills to track onboarding & shipping activities based on customer requests

Required

Years

Document work activities in ServiceNow

Required

Testing Intune processes for Tier 3 team & providing feedback

Required

Years

Test upgrades and software changes; Install software following security & internal processes

Required

Years

Troubleshoot customer issues & tracking trends Assist with developing team processes & a knowledge base

Required

Years

Basic understanding of MECM, Active Directory, Tanium, Crowdstrike, Intune, & Beyond Trust

Required

Years

Work with vendors on warranty cases Collaborate with internal teams on technical issues

Required

Questions

No.

Question

Question1

Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?

Question2

All work must be completed on-site. Do you accept this requirement?

Question3

Please list candidate s email address.

Question4

Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment.

Question5

Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement?

Question6

Vendor must notify the agency if any portion of the requirements listed in this task order is to be outsourced to other countries. Do you accept this requirement?

Question7

Candidates submitted above the rate of $62.00 will not be considered. Do you accept this requirement?

Question8

Please confirm you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440. Do you confirm?