Client Safety & Compliance Manager

Client Safety & Compliance Manager

Job Locations

US-MI-SOUTHFIELD

ID

2025-176625

Line of Business

Gateway Pediatric Therapy

Position Type

Full-Time

Pay Min

USD $70,000.00 / Yr.

Pay Max

USD $90,000.00 / Yr.

Our Company

Gateway Pediatric Therapy

Overview

The Client Safety & Compliance Manager is responsible for independently overseeing and strategically advancing the organization's safety and compliance initiatives. This role will shape company-wide safety policies, developing systems and procedures, and advising leadership on risk management and regulatory matters. This role will develop, implement, and oversee the company-wide Safety Program and Safety & Compliance Committee.

Responsibilities

• Safety Training & Education
• Coordinate and deliver safety trainings (e.g., ALICE, crisis response, clinical safety protocols) for all levels of staff.
• Maintain accurate records of safety training completion and complete needed follow up to ensure 100% compliance with required certifications.
• Develop and distribute educational materials related to client, employee, and facility safety.
• Contribute to the creation and delivery of training related to safety and compliance.
• Incident Oversight & Investigations
• Oversee the full incident reporting process for client, staff, and facility-related events.
• Conduct independent investigations into incidents and near misses, exercising discretion in determining investigative approach, interpreting findings, and recommending corrective actions to leadership.
• Monitor and reduce incident rates over time through proactive analysis, follow-up, and implementation of corrective actions.
• Support timely and accurate reporting to all required internal and external bodies, including CPS, ORR, BACB, LARA, and any others identified through organizational need.
• Track the implementation and effectiveness of corrective action plans to ensure safety issues are resolved.
• Policy, Compliance & Continuous Improvement
• Conduct proactive and strategic reviews of organizational policies, procedures, and workflows to identify risks and opportunities for systemic safety improvement. Exercise authority to recommend policy changes, influence procedural design, and propose company-wide initiatives that support business operations.
• Develop and maintain internal safety plans, policies, and procedures to meet or exceed regulatory and accreditation standards.
• Ensure compliance with local, state, and federal safety regulations across all service settings.
• Support external audits, payer reviews, licensing inspections, and accreditation site visits, preparing data and documentation as needed.
• Partner with cross-functional leaders (Clinical, Operations, Facilities, HR) to ensure safety priorities are embedded across departments.
• Data, Reporting & Leadership Communication
• Create and present analytical and strategic safety reports directly to the CEO / COO and Safety & Compliance Committee. Provide expert recommendations that inform executive decision-making and influence organizational safety strategy.
• Track safety data over time to identify trends, recurring risk areas, and opportunities for system-level change.
• Recommend data-driven strategies to strengthen safety practices and prevent future incidents.
• Direct Support & Engagement
• Provide on-the-ground support through routine and ad hoc site visits across all clinic locations.
• Serve as an authoritative check-and-balance partner to Facilities on environmental safety initiatives, exercising discretion to escalate risks, recommend remediation strategies, and ensure organizational compliance.
• Manage workers' compensation cases and assess readiness for return-to-work following on-the-job injuries.
• Co-host staff and family safety advisory boards to collect feedback and implement improvements.

Qualifications

Bachelor's degree required in Behavior Analysis, Psychology, Public Health, Compliance, Risk Management, or a related field (or equivalent experience).

About our Line of Business

Gateway Pediatric Therapy, an affiliate of BrightSpring Health Services, is a leading provider of comprehensive pediatric therapy services. We are dedicated to enriching the lives of children and adolescents on the autism spectrum. With a focus on individualized care and evidence-based practices, Gateway provides a flexible and dynamic process for applied behavior analysis (ABA) therapy. Our team of experienced and compassionate therapists works collaboratively with families to create tailored treatment plans that address each child's unique needs and goals. Through personalized support and innovative therapies, we strive to empower children to reach their full potential and thrive in all aspects of their lives. For more information, please visit www.gatewaypediatrictherapy.com. Follow us on Facebook, LinkedIn, and Instagram.

Salary Range

USD $70,000.00 - $90,000.00 / Year