Client Success Manager

Client Success Manager

eMed is a pioneering digital-health leader built on its Empathetic AI Population Health Platform. Our primary mission is to provide large employers, state / federal governments, unions, and payers with unique healthcare solutions aimed at reducing obesity, improving employee health, and lowering company healthcare costs. Our integrated GLP-1 medication weight management program utilizes state-of-the-art at-home blood collection kits and connected clinical telehealth services to screen, onboard, and manage qualified candidates, ensuring medication adherence and effective management of side effects through continuous telehealth support.

Job Summary

We are looking for a client-obsessed Client Success Manager to join our growing Client Success team. This role is responsible for managing a portfolio of eMed's enterprise clients, providing white-glove service and proactive support to ensure client satisfaction, retention, and success. As a key point of contact, you will work cross-functionally to implement client programs, track performance, and deliver exceptional experiences that reinforce eMed's value.

Organizational Relationship

• Receives work assignments from VP of Delivery & Client Success.
• Administratively reports to assigned supervisor.
• May work independently or in conjunction with other staff to complete assigned tasks.

Essential Duties & Responsibilities

Knowledge, Skills, & Abilities

Qualifications

Benefits