Assistant Store Manager

Assistant Store Manager

Imagine the position to use your automotive or customer service expertise with both our wholesale and retail customers on a daily basis, serve as a leader to your teammates, and lead NAPA to be the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager. This is the right opportunity for you if you :

Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability

Know how to provide daily leadership and create and sustain a culture of employee engagement

Know the importance of partnering with your teammates in order to drive company owned store initiatives

Care about people and profit

Want to join a team where you can learn and grow your career the opportunities are endless!

A day in the life :

Lead a successful team, support the store manager, and manage in our fast-paced retail stores

Manage store operations to maximize sales, profits and customer service

Build, coach, train and engage crew team to deliver superior levels of customer care and business results

Inventory protection, asset management, operational and safety issues

Overall cleanliness and readiness of delivery vehicles, sales floor, stock room and outside areas

Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures

Grow customer relationships, help with sales / service questions, and ensure a positive experience both in the store and on the phone

Qualifications :

High school diploma or equivalent. Technical or trade school courses or degree completion

Experience in the automotive after-market service industry or hobby / DIY world, or at least the willingness to learn all things automotive

Passion for delivering customer care and building long term relationships

Thrive off of working in a very fast paced and complex environment

Knowledge of cataloging and / or inventory management systems

Ability to lift 60lbs in some situations

And if you have this, even better :

Background and / or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership

Experience in a parts store, auction, retail store, auto body / collision, or fast food / restaurant / convenience store management experience

Entirely customer-centric (external / internal)

ASE Certifications

NAPA Know How

Why NAPA may be the right place for you :

Outstanding health benefits and 401K

Stable company. Fortune 200 with a family feel

Company culture that works hard, yet takes care of employees

Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team