Program Services Manager - Internal Services

Job Description

Job Description

Description : POSITION SUMMARY

The Program Services Manager will provide leadership and strategic vision to support DECI’s internal programs, including all state, private-pay, and Medicaid-funded Vocational Day Programs & Enrichment Center Day Activity Program.

Reasonable Accommodation Statement : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES, RESPONSIBILITIES, AND EXPECTATIONS

• Responsible for the leadership of DECI’s internal vocational day rehabilitation and day activity programs, including each program’s financial performance and outcomes. Responsible for striving to meet each program's annual financial goals.
• Ensure service plans are developed to utilize skills and maximize vocational achievement of each person served.
• Oversee staff and clients in the various internal programs, including the Adult Vocational Day Program (ADVP), Innovations Day Support Program, Long Term Community Supports (LTCS) Program, Private Pay, and the Enrichment Center Day Activity program, along with any future internal programs.
• Drive accountability and hold self and others accountable for measurable, high-quality, timely, and cost-effective results. Determine objectives, set priorities, and delegate work.
• Make routine decisions based on conclusions from previous situations for which precedent is set.
• Consult with the Director on complex issues not easily evaluated or issues for which there is no precedent.
• Provide assistance and guidance to the team during the implementation and coordination of new services.
• Responsible for ensuring all documents, files, and reports meet compliance expectations with established standards, including ensuring document deadlines are met.
• Oversee the production ratings process to ensure each client is rated timely and accurately.
• Responsible for 100% compliance for all programs and services through effective delegation and monitoring of the accountability of each staff member.
• Hold weekly meetings with direct reports to maintain performance and communication within the program.
• Assist with interviewing / hiring for vacant positions within the programs.
• Act as a liaison between the staff in your assigned programs and the Program Services Director.
• Train and monitor the professional development of each staff member.
• Forge strategic partnerships with referral and funding agencies, stakeholders, advocates, legislators, and local community leaders in support of advocacy, education, and outreach objectives.
• Work cooperatively and professionally with all internal and external contacts. Interface appropriately, foster and demonstrate goodwill with funding agencies, other rehab programs, and provider networks. Actively network with CRPs across the state for idea sharing, support, and to maintain a shared voice at the State level.
• Participate in North Carolina Association of Rehab Facilities (NCARF) meetings as well as managed care provider meetings with Alliance and VAYA.
• Support Director and Administration during all program-related audits, accreditation reviews, service audits, etc.
• Exhibit loyalty toward the overall goals and mission of DECI. Present a consistently positive disposition in supporting, sharing, and carrying out Leadership and Executive team decisions.
• Support and share the organizational vision. Responsible for developing and successfully implementing initiatives toward the achievement of the organizational goals.
• Review paperwork (payroll forms, records, case notes) for accuracy of information and process.
• Maximize service authorizations to the benefit of the client.
• Review and approve timesheets and PTO requests for assigned staff.
• Keep the Director updated on staffing needs & performance issues.
• Complete and conduct yearly Performance Reviews with assigned staff.
• Lead disciplinary and performance improvement meetings as applicable, including initiating corrective actions and implementing / overseeing Performance Improvement Plans.
• Conduct training for all DECI staff in your area of expertise as needed.
• Assist with the development and implementation of interventions, manuals, training, and tools to assist staff in providing best practice vocational services to persons with disabilities.
• Assist with DECI’s measurement and reporting of program outcomes, program quality improvement, cultural competency program, accessibility program, State incident reporting, and any other measurement / reporting that is required by accreditation bodies and government agencies related to services.
• Generate information and data needed for the annual written Outcome Report of services focused on showing effectiveness, efficiency, and service satisfaction excellence to stakeholders in your area of supervision.
• Serve as Backup for the Program Services Director in their absence.
• Designated backup for staff members under supervision.
• Provide counseling / guidance to individuals in services. Take temporary responsibility for caseloads as needed.
• Take an active role in area organizations to advance or promote employment of people with disabilities by providing information and linkage to services within the community.
• Maintain certification in First Aid, CPR, and North Carolina behavior intervention techniques.
• Seek out information and associations to remain current with industry practices and methodology.
• Participate in DECI-sponsored training as assigned and assist with training new staff.
• Other duties as assigned.

Requirements : QUALIFICATIONS

SKILLS & ABILITIES

Computer Skills : Exceptional computer skills with Microsoft Office Suite (Word, Excel, Access, PowerPoint)

Other Requirements : U.S. Citizen or U.S. work qualification

PHYSICAL REQUIREMENTS (depends on area of specialization)

Physical Demands Lift / Carry

Stand : F Walk : F 10 lbs or less : F

Sit : C Handle : O 11-20 lbs : O

Reach Out : O Reach Above : O 21-50 lbs : O

Climb : O Crawl : O 51-100 lbs : N

Squat / Kneel : O Bend : O Over 100 lbs : N

Balance : O Twist : O

Push / Pull

10 lbs or less : O 21-50 lbs : O Over 100 lbs : N

11-20 lbs : O 51-100 lbs : N

Frequency Key : C = Constantly : More than 66% of the time, F = Frequently : 33-66% of the time, O = Occasionally : up to 33% of the time, N = N / A : Not applicable / Not likely

Other Physical Requirements : N / A

TRAINING REQUIRMENTS Training regarding individuals served and maintenance of company certifications / registrations is required. Additional training may include (but is not limited to) First Aid, CPR, and Bloodborne Pathogens. See Training Requirements Form for a detailed list of training.

TRAVEL REQUIREMENT Some travel required between main site, VA, and stakeholder agencies within service counties.

WORK ENVIRONMENT Office setting in a warehouse environment

This job description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.