Technical Support RepresentativeVirtualVocations • Renton, Washington, United States
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Technical Support Representative
VirtualVocations • Renton, Washington, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Technical Support Representative - IT Help Desk.
Key Responsibilities
Respond to incoming support inquiries via phone, email, or ticketing system
Analyze and troubleshoot technical issues reported by end-users, including hardware, software, and network problems
Document support tickets, resolutions, and procedures to build a knowledge base for future reference and training
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field preferred
Prior experience in a technical support role or help desk environment is desirable
Proficiency in troubleshooting hardware, software, and network issues
Familiarity with operating systems (Windows, macOS, Linux) and productivity software (Microsoft Office, G Suite)
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) may be advantageous
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Technical Support Representative • Renton, Washington, United States
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