Queue Management

Airline Passenger Line Controller

Maintain and monitor the airline passenger lines, purging them based on flight departures. Pull airline arrival sheets and triage the lines based on flight departures. Monitor the flight screens for last minute changes. The LCA must clearly communicate with passengers, the TSA, airline and airport authorities. Monitor the premium passengers abide by ADA laws and LAWA regulations.

Minimum Qualifications at Entry: Education and Experience 1. Previous experience in security, military, public contract preferred. 2. Must be 18 years of age or older. 3. Must have reliable telephone and transportation. 4. May be required to have HS diploma or GED if city ordinance mandates. 5. Previous customer service experience is required.

Physical and Mental Demands With or without reasonable accommodation, the position requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: 1. Treat all information as confidential. 2. Must be able to walk constantly throughout the shift; up stairs inside and outside 3. Effectively communicate with the passengers; TSA, and airline personnel 4. Possess the tact to deal with all levels of employees and client representatives. 5. Must be able to sit, stand, lift, and/or bend throughout shift and climb stairs. 6. Must be able to lift, carry, and/or hold up to 70 lbs. 7. May be exposed to occasional loud noise levels. 8. May be exposed to hazards resulting from investigation of alarms or other irregularities. 9. Must pass pre-employment drug screen. 10. Must pass a pre-employment criminal background check. 11. Must be able to read, write, understand and carry out instructions in English. 12. Must meet necessary requirements to obtain a security sensitive identification badge. 13. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). 14. May be required to work weekends, overnight shifts and holidays.

Essential Functions: 1. Assist passengers to ensure they make their respective flights. 2. Monitor ADA rules and regulations are being adhered to. 3. Monitor and challenge all employees/clients in the area designated by client. 4. Ensure all persons/property entering and leaving the premises are properly authorized. Use the airport Challenge Procedures to investigate as warranted. 5. Respond timely within flight departure status working with the TSA to ensure the passengers are screened timely. 6. Immediately report any discrepancies, violations, incidents and concerns to the supervisor/manager on duty and/or airport police personnel as needed. 7. Maintain alert and watchful observation of the high traffic areas. 8. Must successfully pass random tests conducted by the FAA/TSA/Airport Police. 9. Never leave your work area without being properly relieved. 10. Answer telephones and radios in a polite and professional manner. 11. Must be able to operate a computer and access systems (where applicable). 12. Complete reports in detail and in a timely manner. 13. Must be familiar with all Governmental/Client/Company regulations. 14. Keep supervisor informed of needs and problems in assigned areas. Maintain cleanliness of immediate work area and report maintenance needs. 15. Project a professional image and respond to inquiries from clients, staff and public in courteous manner. 16. Attend meetings and in-service as required. 17. Utilize appropriate communication channels and maintain records, report and files as required. 18. Must be in proper uniform or business attire as directed by company officials. 19. Identification badges must always be visible. 20. Must adhere to company policies and procedures as well as participate in achievement of company objectives. 21. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 22. Perform other duties as requested.