A company is looking for a Customer Service Agent to provide support for government-based contracts.
Key Responsibilities
Answer inbound calls and assist customers with inquiries
Troubleshoot technical issues and schedule appointments
Document calls and follow up with customers as needed
Required Qualifications
High school diploma or GED required; advanced education is a plus
Ability to complete an extensive credentialing and background check
Remote ready setup including reliable high-speed internet
Basic troubleshooting skills for tech issues
Bilingual (English / Spanish) is a significant advantage
Customer Service Agent • Lincolnwood, Illinois, United States