Member Support Analyst – MFA SpecialisteTeam Inc • Nashville, Tennessee, United States
Member Support Analyst – MFA Specialist
eTeam Inc • Nashville, Tennessee, United States
[job_card.30_days_ago]
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- [job_card.full_time]
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[job_card.job_description]Experience with MFA and user management. Knowledge of SSO. Proficiency in MS Office and support tools. Strong analytical and problem-solving skills. Independent and detail-oriented.
Job Summary
The Member Support Analyst provides Tier 1 technical support, resolving incidents and requests related to system / web applications. This role specializes in multifactor authentication (MFA) and single sign-on (SSO), working independently on complex cases to ensure a positive member experience.
Key Responsibilities
- Handle service desk calls, meeting resolution timelines and metrics.
- Act as the MFA and SSO troubleshooting expert.
- Resolve and log incidents / requests, escalating when needed.
- Liaise with members and teams to meet needs.
- Analyze application issues, document solutions, and support password / account procedures.
- Adhere to IT standards and confidentiality.
Knowledge, Skills & Abilities
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