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Planet Fitness - Member Services Representative - Part Time - Ontario
Planet Fitness - Member Services Representative - Part Time - OntarioTaymax • Ontario, CA, US
Planet Fitness - Member Services Representative - Part Time - Ontario

Planet Fitness - Member Services Representative - Part Time - Ontario

Taymax • Ontario, CA, US
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  • [job_card.part_time]
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Member Services Representative

We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members, and guests, providing exceptional customer service.
  • Handle all front desk related activities including :
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • Take prospective members on tours.
  • Sign up new members calculating rates and monthly payment amounts.
  • Assist the Club Manager in counting out the drawer as needed.

Facilitate needed updates to member's accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed. Assist in maintaining the neatness and cleanliness of the club.

  • Completing daily assigned within first hour of your shift.
  • Helping complete priority cleaning list each day.
  • Completing walk-around and bathroom checks periodically.
  • Helping complete any special cleaning projects as needed.

    • Other duties and responsibilities based on club needs.

    Qualifications

  • Must be 18 years of age or older.
  • High School diploma / GED equivalent required.
  • Customer service background preferred.
  • Basic computer proficiency.
  • Punctuality and reliability are a must.
  • Ability to work independently as well as part of a team.
  • A positive, upbeat attitude and a passion for fitness and health!
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

    • Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
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    Member Service Representative • Ontario, CA, US

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