Automotive Claims Specialist

The Claims Specialist is responsible for handling damage claims and property loss claims, to help resolve them efficiently and fairly. Successful Candidates need to have prior experience with automotive insurance claims or experience working with insurance in a body shop or similar vehicle repair facility to be considered for this position. This is an office-based position.

Job Type: Full Time On-Site or Hybrid at our office in Grandville, MI - This is not a fully remote position.

Duties and Responsibilities:

• Investigating and analyzing details of damage claims and property loss claims to determine the level of liability.
• Reviewing and evaluating damage claims and property loss claims for accuracy and completeness.
• Interacting with service providers, clients, and claimants to gather more information about damage claims and property loss claims.
• Documenting all claim related activities and maintaining claim files for review and auditing purposes.
• Following all company policies and procedures and complying with all legal requirements
• Maintaining a high level of customer service by answering questions and providing information to all parties involved in the claims process.

Requirements:

• Experience in the Collateral Recovery industry required, preferably in a Claims related role.
• Excellent written and verbal communications skills.
• Excellent listening, negotiation and problem-solving skills.
• Attention to detail and high level of accuracy.
• Must be proficient in Microsoft Office or Google Suite.

Benefits:

Medical, Dental and Vision Insurance

Paid Time Off

Paid Holidays