Solution Administrator Lead

This is a full time / Perm position. The client will not sponsor a visa so candidates must be US Cit or Green Card

Must have Oracle or Service Now experience

Position Summary

The Solution Administration Lead is responsible for managing, mentoring, and supporting our Oracle ERP solution admin team. As the Solution Administrator Lead, your time will be spent defining and implementing proactive processes for supporting the Oracle ERP implementation, providing end user support, and owning the identity access management process. This position will also be responsible for identifying root cause analysis on issues and identifying trends in support incidents. An ideal candidate enjoys digging into a problem and setting up systems for others to follow with assisting team members.

About The Team

The Solution Administrator Lead will manage support for our Oracle Could Applications. This Team works closely with Technology Development Teams, Risk Analysts, ETO Engineering Teams and Security to ensure the Oracle environment is being supported effectively for the enterprise. This team interacts regularly with various teams in technology to help quickly address and resolve issues related to application release, Environment refresh, testing availability, and support.

Primary Qualifications

• Excellent interpersonal, verbal, and written communication skills and the ability to interact with a diverse group of team members, including executives, managers, and IT professionals
• Excellent analytical problem-solving skills with the ability to think outside of the box
• Keen attention to detail, organized, and ability to articulate and document potential solutions
• Proven ability to work independently, effectively within time constraints and changing priorities
• Is the Primary delegate to see through completion of Business-Critical requests escalated outside of normal processes
• Proven ability to mentor and coach the team, create personal development plans and conduct frequent 1 : 1s with team members
• Leading personnel management, including staff recruitment, performance assessment and training
• Proficient in determining underlying causes and relevant system key performance indicators (KPIs)
• Partnering with Major Incident team and providing updates on incident progress, notifying service desk team of impending changes or agreed outages, etc.
• Oversee the responsibilities contained in the Maintenance Runbooks
• Collaborate with the ERP Support on knowledge management matters, including policy decisions on tiered support, article content, strategy etc.

Role Responsibilities

Desired Skills