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Director for Learning and Development
Director for Learning and DevelopmentGood Shepherd Services • New York, NY, US
Director for Learning and Development

Director for Learning and Development

Good Shepherd Services • New York, NY, US
[job_card.30_days_ago]
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  • [job_card.full_time]
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Job Description

Job Description

We are looking for a Director for Learning and Development who will guide Good Shepherd Services’ commitment to being a learning organization.

Reports to : Chief of Mission and Learning Officer

Location : 305 7th Ave., New York, NY 10001 / Hybrid

Hours : 35 hours, exempt (3 days in office; 2 days WFH)

Salary : $110,000 - $120,000

As a superstar candidate :

  • You are an accomplished adult learning theories practitioner
  • You have significant experience with instructional design, including the ADDIE and SAM models
  • You are culturally competent, emotionally intelligent, and have strong interpersonal skills
  • You are a street-smart critical thinker who asks insightful questions
  • You have advanced project management and strategic program development skills
  • You are highly flexible, can course-correct, take risks, and enthusiastically embrace change
  • You are a dynamic communicator in online, hybrid, and face-to-face venues
  • You are a fabulous team builder with exceptional leadership skills and a coaching mindset
  • You have a passion for GSS’ mission and values, belonging and inclusion, and community-building
  • You work from strength-based, youth and family development, and trauma-informed perspectives
  • You see the bigger picture and get to the heart of the matter

Major Duties : Leadership

  • Connect a strategic vision of departmental goals to the agency strategic plan
  • Supervise a dynamic team of Learning & Development Department staff; currently five staff – a LMS Coordinator, a Senior Learning and Development Coordinator, and 3 Learning and Development Coordinators
  • Find and share external best practices with program leadership, HR and L&D and Mission and Learning colleagues
  • Serve as a leader on the Mission and Learning team
  • Participate in Mission and Learning leadership team meetings

    • Project Management and Strategic Program Development

  • Engage in ongoing training needs assessment and development of responsive learning pathways for each major program area, leveraging e-learning, hybrid, on-site localized training
  • Oversee delivery of day-to-day learning and development offerings; ensure they are aligned with multiple criteria, including department goals, program needs, required trainings, and the agency strategic plan
  • Leverage other free or low-cost training opportunities across the city, such as the ACS Workforce Institute and COFCCA
  • Collaborate with the Chief of Mission and Learning Officer and Assistant Director of Organization Development to provide training that aligns with agency belonging and inclusion efforts
  • Convene a Curriculum & Content committee that includes mental health and well-being, belonging and inclusion, and the L&D team to ensure training and curriculum aligns that meets twice per year
  • Translate organizational and programmatic needs into integrated learning and development plans that takes into consideration functional and professional skills, career development actions, and funder and governing body requirements
  • Create innovative approaches to learning and talent development challenges that look beyond conventional wisdom to create impactful change
  • Develop online, hybrid, and face-to-face workshops around program needs
  • Identify and manage multiple vendors, as well as internal and external consultants, to assist in program design and execution, including Cornerstone and LMS management
  • Manage the LMS system; create curriculums / playlists for the different programs around compliance and regulatory trainings; use version control to manage multiple iterations of learning content

    • Engaging and Dynamic Communication Skills

  • Oversee consistent, high-quality communication and marketing materials that highlight learning and development opportunities
  • Engage with department members to enhance productivity, collaboration, and clarity of communication
  • Facilitate online, hybrid, and face-to-face workshops as needed

    • Compliance

  • Partner with staff to respond strategically to audits and reporting requests from external partners and within the agency; this includes ACS reporting, MMC reporting, program compliance reporting
  • Develop reporting systems that meet the regulatory and management needs across a broad array of GSS programs
  • Oversee L&D compliance and accreditation responsibilities
  • Work on projects and opportunities as organizational needs emerge

    • Additional Qualifications :

  • Bachelor’s degree in organizational development, adult learning, social work or related field or 5 years’ experience in learning and development required.
  • Experience with learning management systems preferred, especially Cornerstone
  • Knowledge of adult learning styles such as participative training design, group dynamics, significant experience with instructional design, including the ADDIE and SAM models
  • Experience in social services strongly preferred
  • Strong expertise in developing, editing, and collaborating on content Microsoft 365, Teams, SharePoint, and Office
  • Experience with Asana
  • Ability to use public transportation for travel to program locations throughout Brooklyn, Manhattan and the Bronx
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