Customer Success Operations AnalystPracticeTek • San Diego, US
Customer Success Operations Analyst
PracticeTek • San Diego, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
- [filters_job_card.quick_apply]
[job_card.job_description]being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need—from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems—for a whopping 40,000+ clinics worldwide. to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity. We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs. Team up with passionate, talented people who care deeply about patients, providers, and making a difference. See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone. Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development. Why You’ll Love It Here As part of the TekTribe, you’ll enjoy : Comprehensive health, dental, and vision coverage options Wellness benefits that support lifestyle, behavioral health, and overall wellbeing Flexible paid time off, sick time, and 10 company-paid holidays 401(k) plan with company match to help you build your future Culture Committee driving initiatives that spark connection, fun, and belonging A workplace powered by innovation, collaboration, and energy every day Department Overview The Customer Success department is a cornerstone of our business, responsible for ensuring every customer receives exceptional service and support throughout their journey. From troubleshooting and technical support to education and engagement, the team works proactively and reactively to resolve issues, maximize product value, and drive satisfaction. Analyze & Translate Dive into data from systems like AWS Connect (phone), handle time, sentiment, AI chat / voice bots, etc. Identify trends, gaps, and performance opportunities. Translate complex data into clear stories and recommendations. Enable & Coach Help directors and managers understand and apply data. Build simple frameworks / tools that make data part of everyday decision-making. Support directors in holding teams accountable based on facts. Drive Performance Partner with our data analysts on dashboards / models (Tableau, Looker, Metabase). Recommend process or operational improvements based on insights. Track follow-through and ensure actions lead to results. Be a Strategic Utility Player Work directly with leadership Jump into new verticals or special projects. Connect dots across teams and systems. Thrive in ambiguity and help build structure where there isn’t any (yet). How Success is Measured Here’s how we’ll know you’re making an impact and raising the bar : Lead monthly performance review meetings with Customer Success leadership to align on insights, trends, and action items. Achieve at least 90% dashboard / report adoption among directors and managers. Deliver actionable insights that drive measurable improvements in operational metrics (e.g., handle time, sentiment, first contact resolution, and efficiency). Partner with leaders to implement and track process changes resulting in a minimum 10% improvement in team performance or productivity within the first year. Establish and maintain a data-to-action framework across all Customer Success verticals, ensuring accountability and follow-through. What You Bring Your unique talents are what make you shine. Blend of data analyst, operator, and coach / influencer—you can translate analytics into real-world outcomes. Experience with performance metrics and systems such as AWS Connect, Tableau, Looker, Metabase, Salesforce, Zendesk, and other customer engagement or analytics tools. Proven ability to help teams and leaders understand and use data to drive measurable improvements. Strong communication and storytelling skills—able to simplify complex data and turn it into actionable insights. Skilled at working across multiple data sources and connecting insights between systems (e.g., telephony, AI chat / voice bots, CRM, and customer experience platforms). Ability to influence and drive accountability without formal authority, aligning diverse teams around shared performance goals. Comfort operating across multiple functions or verticals in fast-paced, high-growth environments. Excitement to build structure where none exists, experiment, and help define a new function at the intersection of data and operations. Ready to Join? If you’re excited to bring your ideas, energy, and expertise to a team that’s shaping the future of healthcare, we can’t wait to hear from you. For this position, we reasonably expect to pay between 80k-90k. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable. PracticeTek is an Equal Opportunity Employer. We are committed to creating an inclusive environment where all employees feel valued and supported. All qualified applicants will receive fair treatment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, disability, veteran status, genetic information, marital status, uniformed service status, or any other characteristic protected under applicable law. This job description is not a contract of employment and does not alter the at-will relationship between PracticeTek and its employees. Powered by JazzHR
Stop scrolling—your dream job might just be here!
At PracticeTek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow.
Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way.
Imagine building solutions that actually change lives and reshape how healthcare works.
That’s the vibe here :
- high-energy, high-impact, and 100% human.
- Ready to jump in?
Let’s go! We’re on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day :
Over the years, we’ve brought together the best-in-class platforms that serve Chiropractic, Wellbeing, Vision, and Dental providers and their patients; and we are united by one mission :
These aren’t just words; they’re how we live, work, and make an impact together. At PracticeTek, you’ll get to :
Collaboration across departments is key to ensuring our software exceeds customer expectations and delivers lasting impact. What You’ll Do Here’s how you’ll help us bring our mission to life and show up as a Trusted Partner :
For this role, success looks like :
Apply today and let’s make healthcare simpler, smarter, and Better.Together. The Fine Print (That Really Matters) At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate’s skills and experience.
[job_alerts.create_a_job]
Operation Analyst • San Diego, US
[internal_linking.similar_jobs]
Where Service Meets Opportunity — Join the Cycle of Growth!.At Cycles Consulting , we not only connect people to innovative technology but also to better experiences.
We’re searching for an energeti...[show_more]
We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...[show_more]
At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and ...[show_more]
At Lyft, our purpose is to serve and connect.We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
Flexdrive, a subsidiary of Lyf...[show_more]
Project Analyst (Depot Capability).The ideal candidate will have a minimum of 6 years of professional and technical experience that reflects specialized experience with Navy and / or Marine Corps Com...[show_more]
EverPro - Director, Customer Success Operations.EverCommerce (Nasdaq : EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,...[show_more]
Write technical responses for IT and technical questions from RFPs, contracts, customer queries, and security audits.Manage and prioritize multiple projects, ensuring timely and accurate responses....[show_more]
Join Intuit's Customer Success organization as a BSA Group Manager within the highly talented Expert Network BSA team.This role offers end-to-end accountability for driving initiatives that build a...[show_more]
Looking for extra income but not sure where to start? We’re hiring people to explore and review online side hustles listed by FinanceBuzz.
No experience needed – just a willingness to try out differ...[show_more]
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
Purchasing Director - Food Manufacturing.Staffmark has a direct hire opportunity for a Purchasing Director.This is a key leadership role supporting production, R&D, operations, and company-wide per...[show_more]
UCSD Layoff from Career Appointment.Apply by 12 / 10 / 2025 for consideration with preference for rehire.All layoff applicants should contact their Employment Advisor.
Eligible Reassignment clients shou...[show_more]
Data Analyst to update / edit / develop A320 Neo EBU Coverage Tracker.Develop teams automated tracker for part allocation prior to MSN delivery.
Using Spreadsheets, PowerBI and creating new tools to tra...[show_more]
At Neurocrine Biosciences, we pride ourselves on having a strong, inclusive, and positive culture based on our shared purpose and values.
We know what it takes to be great, and we are as passionate ...[show_more]
At TrueCare, we believe that everyone deserves access to excellent healthcare.For over 50 years we have been helping patients and families have timely, affordable, and expert healthcare.Joining us ...[show_more]
The Analyst is responsible for participating in internal and external projects.This will involve hands-on work with clinic staff, providers, executives, vendors and other stakeholders to successful...[show_more]
San Diego, CA 92093, United States .Filing Deadline : Thu 12 / 11 / 2025.UC San Diego values and welcomes people from all backgrounds.
If you are interested in being part of our team, posses...[show_more] Position : MMS Dispensing Reconciliation Analyst.Client : Medical Devices Company.Job Category : Accounting / Finance.Level of Experience : Entry - Level.
Employment Type : Contract on W2 (Need US Cit...[show_more]
AT&T Customer Success Specialist
Cycles Consulting, Inc. • San Diego, California, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Remote Opinion Analyst (Hiring Immediately)
Earn Haus • Santee, California, US
[filters.remote]
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Senior Operations Analyst
Tide • San Diego, CA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Operations Lead
California Staffing • San Diego, CA, US
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Project Analyst (Depot Capability)
Centurum • San Diego, CA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
EverPro - Director, Customer Success Operations
EverCommerce • San Diego, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Cust Contract Admin Analyst
MILLENNIUMSOFT • San Diego, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Manager 3, Business Systems Analysis
San Diego Staffing • San Diego, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Flexible Online Opportunity - Discover & Review Work-from-Home Gigs
Finance Buzz • Santee, California, US
[filters.remote]
[job_card.temporary]
[last_updated.last_updated_30] • [promoted]
Remote Customer Service (50k-90k per year)
Professional Careers • Santee, California
[filters.remote]
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Purchasing Director
Staffmark Group • Escondido, CA, United States
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Access Operations & Performance Manager - 137581
UC San Diego Health • San Diego, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Data Analyst (Chula Vista)
Indotronix Avani Group • Chula Vista, CA, US
[job_card.full_time] +1
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Sr. Analyst, Field Operations
Neurocrine Biosciences • San Diego, CA, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Health Center Manager II
TrueCare • San Marcos, CA, US
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Revenue Cycle Analyst
COPE Health Solutions • San Diego, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
IS Customer Support Analyst - 137434
UC San Diego • San Diego, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Cust Contract Admin, Analyst
MILLENNIUMSOFT • San Diego, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]