Salesforce Analyst

Salesforce Analyst

Job Ref : TE0029

Category : Claims

Department : CLAIMS

Location : 50 Water Street, 7th Floor,

New York,

NY 10004

Job Type : Regular

Employment Type : Full-Time

Work Arrangement : Hybrid

Salary Range : $65,000.00 - $70,000.00

Position Overview

The Salesforce Analyst is accountable for performing analysis and administrative support specifically to Salesforce (SF) for the Claims Department. Incumbent will triage new cases and route / reroute cases as needed, assign salesforce cases to staff, will monitor, analyze, track and trend salesforce cases, will assist with compilation of key salesforce case metrics and will perform routine administrative case functions within the salesforce system. Salesforce will also make recommendations for improvement to the SF application to improve department efficiency and quality.

Scope of Role & Responsibilities

• Under direction from manager, coordinates the administration aspects of the Salesforce tool and inventory management of cases.
• Under direction from manager, manually assigns cases to staff and / or routes to queues.
• Triages new cases, tracking and trending and routing appropriately.
• Assists with monitoring of case age and routing.
• Performs administration case updates in salesforce application as appropriate.
• Supports preparation of case activity and production reports.
• Works with Salesforce IT team to develop reports.
• Assists with any Salesforce training needs.
• Performs other duties, as assigned by management.

Required Education, Training & Professional Experience

Professional Competencies

#LI-Hybrid

#MHP50