Assistant Program Manager - Patient Placement Center

BJC HealthCare Capacity Management Center Role

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

BJCs patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Childrens Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Role Purpose

Oversees the daily clinical operations for BJC's Capacity Management Center. Upholds the importance of delivering standardized and reliable care for the clients in our community. Implements processes to ensure effective and efficient Capacity Management Center operations. Collaborates closely with the Program Manager for the Capacity Management Center to ensure adequate staff to meet demands. Is flexible and meets the ever-changing demands of healthcare. Must be forward thinking and able to change course quickly as system needs arise.

Responsibilities

• Partners with HSO house supervisors and those responsible for daily capacity management activities across the system to understand needs and assist with problem solving.
• Works with Program Manager to develop and implement recommendations for standardized processes / procedures. Monitors outcomes and adjusts as needed to meet the clinical and operational demands. Is customer centric and provides consultation with unit and HSO-based leaders regarding Capacity Management issues as they arise.
• Directs the delivery of safe and appropriate care through evidence-based practice, national benchmarks, monitoring of quality / safety measures / audits to achieve quality outcomes.
• Manages individual(s) including but not limited to : onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet / support the overall operational goals of the department as established by department leadership.
• Develops and adheres to departmental staffing, revenue and / or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
• Supports and assists the growth of existing and new workforce management technologies and processes. Maintains comprehensive understanding of internal and industry standards, as well as of the changing business environment.

Minimum Requirements

Education

Experience

Supervisor Experience

Licenses & Certifications

Preferred Requirements

Education

Benefits and Legal Statement

BJC Total Rewards

At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

To learn more, go to our Benefits Summary .

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer