Customer Success SpecialistNYC Staffing • New York, NY, US
[error_messages.no_longer_accepting]
Customer Success Specialist
NYC Staffing • New York, NY, US
[job_card.1_day_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Understanding of advertising performance metrics and ecosystem. Understanding of media management within a biddable auction advertising environment and demonstrated skill in educating others (e.g., advertisers, agencies). Strong Excel and PowerPoint skills, as well as experience with analyzing datasets, and delivering actionable insights. Strong communication skills; both written and verbal. Strong organizational and prioritization skills. Ability to work effectively with cross-functional teams and all levels of management (internally and externally). Experience identifying and scaling successful strategies across multiple clients. Ability to manage multiple projects with strong attention to detail. Ability to work in a fast paced environment and adapt to changes. BS / BA degree in business, communications, marketing, or another related area of study or equivalent years of experience. 18+ months experience in the digital media industry, with technical knowledge, and a focus on performance and brand marketing, ad-tech, programmatic in real-time bidding marketplaces, or a related field. 3+ years of experience in media, advertising or web platforms and technologies. Strong communication, organization and prioritization skills. Proven track record of delivering on quota and obtaining positive reviews. A passion for Snapchat as a user and knowledge of our ad products.
Customer Success Specialist
Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The company's three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.
Snapchat is a camera and messaging app that connects people to their friends and the world. Every day around the globe, millions of people use Snapchat to communicate with friends, build relationships, play, and learn. We're looking for a Customer Success Specialist to join Snap Inc! As a member of Snap's Customer Success team you'll focus on scaled account management, revenue growth and a positive post-sale experience to Snap's global audience of small and mid-sized advertisers.
As a Customer Success Specialist you'll be a subject matter expert who dives deep to help unblock our global advertisers and enable them to achieve their advertising goals at scale and drive incremental revenue across the business. This includes working directly with our clients to improve their success on the platform, and identifying and operationalizing opportunities to scale that impact via outsourced execution of repetitive tasks.
What You'll Do :
- Build, manage, and grow relationships and spend at scale across our global clients and agency partners by helping them achieve performance that exceeds advertiser expectations.
- Partner across client partners and account managers to address strategic client needs and bring measurable ROI and improve the customer experience for our global customer base.
- Manage projects involving complex work streams and cross-functional collaboration (internally and externally).
- Act as voice of customer for product improvement initiatives, working closely with the engineering and data science teams to demonstrate revenue impact to leadership to influence prioritization.
- Serve as the product expert by educating sales and advertisers on Snap's new and existing products, as well as advising on best practices and bespoke campaign optimizations.
- Increase adoption and engagement of Snap's self-service platform and auction-based tools, providing ongoing technical support and real-time analysis at scale.
- Identify, operationalize and iterate solutions to client blockers that can be scaled across our business.
- Build deep expertise in common client challenges and the Snap solutions, products and strategies that best address that need and improve outcomes.
Knowledge, Skills & Abilities :
Minimum Qualifications :
Preferred Qualifications :
[job_alerts.create_a_job]
Customer Specialist • New York, NY, US
[internal_linking.similar_jobs]
Customer Success Renewal Specialist.For over 20 years, Smartsheet has helped people and teams achievewell, anything.From seamless work management to smart, scalable solutions, we've always worked w...[show_more]
Partner Success And Solutions Associate.This opportunity is with WorkUp, a portfolio company of Menlo Ventures.WorkUp is a technology platform focused on providing health systems the tools they nee...[show_more]
Eulerity is a rapidly growing technology company providing marketing automation technology to small businesses and franchises.
Our industry-recognized proprietary software solution supports the crea...[show_more]
Dreamdata is the industry leader in B2B marketing attribution, optimization and automation.Founded by ex-Trustpilot product and engineering leaders starting in 2019 after building the platform inte...[show_more]
We’re looking for a Customer Success Manager to join our fast-growing team and serve as the trusted partner for our small business customers.
This is an early-career role where you’ll spend most of ...[show_more]
Associate Customer Success Specialist.Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality.Our products i...[show_more]
If you are seeking to work hard and pursue excellence, then you might be right for our team! At MyAdvice, we help over 2,000 healthcare and legal practices grow through our all-in-one digital marke...[show_more]
At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their comp...[show_more]
SportsRecruits is the leading sports recruiting network, connecting athletes, clubs, events, and college coaches in the recruiting process.
The company’s network and tools are trusted by sports orga...[show_more]
Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators....[show_more] We are looking for a dedicated Customer Success Manager to oversee and nurture a portfolio of client accounts in New York, New York.
This role involves building deep client relationships, driving bu...[show_more] 
The Customer Success team is a dynamic global organization where the work evolves daily.The team develops and executes data-driven processes to deliver a world-class customer experience.Your focus ...[show_more]
At Enigma, we believe that the future of the small business economy is driven by data.Enigma provides the most comprehensive data about the identity and financial health of nearly every small busin...[show_more]
Creditstar Group is a rapidly growing international consumer finance company, headquartered in Tallinn, Estonia and operating in multiple European markets.
At the core, we are a financial technology...[show_more]
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers.Our comprehensive advertising platform seamlessly integrates the capabilities of ...[show_more]
AppOmni, a leader in SaaS Security, helps customers achieve secure productivity with their applications.Security teams and owners can quickly detect and mitigate threats using unmatched depth of pr...[show_more]
We built Method to propel the next decade of consumer finance.Method's APIs are redefining financial connectivity with real-time read-write access to consumer liability accounts and bringing consum...[show_more]
Alto Software Group is a B2B SaaS company that powers more than half of all UK housing transactions each year.We create software solutions that connect businesses and consumers, delivering a one-st...[show_more]
Customer Success Renewal Specialist
Smartsheet • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success and Solutions Advocate
Menlo Ventures • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Manager
Eulerity • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Manager
Dreamdata • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Manager
Topline Pro • New York, NY, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Associate Customer Success Specialist
Lucid Software • Bronx, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Manager
MyAdvice • Brooklyn, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Strategy & Operations Principal
Anaplan • New York, NY, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Specialist
SportsRecruits • New York, NY, United States
[job_card.part_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Manager
Backblaze • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Manager
NYC Staffing • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Manager
S&P Global • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Manager
Enigma Technologies • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Specialist
Creditstar • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Manager
Smartly • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Lead Customer Success Manager
AppOmni • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Manager
Method Financial • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Specialist (B2B SaaS / OEM)
Houseful • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]