Service Billing Coordinator - Richmond, VA

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Billing Coordinator to join our amazing culture. In this role, you will answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint Technologies becomes the customers’ first choice for service. This role provides coordination of service with technicians, sub-contractors and customers within designated CTC location. As a Service Billing Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Billing Coordinator.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.


• Processes completed work order tickets and invoices according to CTC guidelines and customer playbook.


• Completes service contract (including maintenance and software support CSPs) renewal and invoicing process. Ensures internal records of contract SOW are clearly defined and managed for each customer.


• Attends weekly planning sessions and conducts weekly service paperwork reconciliation.


• Works with Service Manager to help manage annual preventative maintenance/inspection list and coordinate technician schedule to accommodate.


• Handle incoming customer calls including service dispatching (backup to dispatch Service Coordinator), tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling general enquiries. May provide support and backup for other areas of the business. May handle calls after hours.


• May participate in quality assurance calls/inquiries to customers as needed.


• May provide Service Quotes to customers with the assistance of the supervisor.


• Completes projects and special assignments by determining priorities, managing time, and making adjustments to plans.


• Performs other duties and responsibilities as requested or required.

What You’ll Need

• Exceptional telephone and personal customer service skills and ability to work under pressure.


• Excellent Microsoft Outlook, Excel, and Word skills.


• Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.


• Solid organizational skills and the ability to handle multiple projects tasks simultaneously.


• Excellent attention to detail.


• Strong verbal, written and interpersonal communication skills.


• Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.


• Shows initiative – regularly engages in proactive behavior and looks for opportunities.


• Strong ability to facilitate a collaborative working environment for customers and team members.

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually


• Fun & Laughter Day Off


• Medical, Dental & Vision Plan


• Life insurance & Disability Plan


• Wellness Program


• 401K Matching Plan


• Colleague Assistance Program


• Tuition reimbursement


• Competitive salary and compensation plan


• Vehicle reimbursement plan or company vehicle


• Corporate Social Responsibility Day


• Cell phone reimbursement (if applicable)


• Paid parental leave

Requirements:

Education: College degree, trade school or equivalent experience

• Diploma and/or certificate in Business Administration or related office experience

Preferred Experience: (but not required):

• Dispatch and customer service training


• Previous call center, dispatch, or administrative experience


• Experience in a construction industry environment

Convergint is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.