Applications Support Specialist - Information Technology

JPC - 6890 - Applications Support Specialist - Information Technology [Claremont, CA, 9171.., California, United States | Posted - 2023-05-19 Applications Support Specialist – Information Technology Job Location: Claremont, CA Job Type: Full Time Work Schedule: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday through Friday. You may be required to work holiday, weekend, and/or evening hours. Regular hours may vary due to the needs of the organization or business unit. Vaccination: Client requires the COVID-19 vaccination as a condition of employment. New employees are required to present evidence of complete COVID-19 vaccination within 30 calendar days of hire, unless a medical or religious accommodation or exemption is requested and granted. Education and Experience : You have a bachelor's degree from an accredited institution in a related field and at least two (2) years of full-time experience (or the equivalent in a part-time position) supporting and maintaining information systems in a professional work environment. Your experience must include the following:

• providing excellent customer service, and
• working at an institution of higher education.

In addition:

• Ability to communicate in English to audiences with a wide variety of technical aptitude and understanding.
• Ability to maintain confidentiality regarding sensitive information and data.
• Familiarity using operating systems such as Microsoft Windows or MacOS.
• Demonstrated strong analytical and problem-solving skills.
• Ability to balance multiple competing priorities in a fast-paced, team-oriented environment.
• Familiarity with various business processes.
• Ability to gather and analyze data, such as system logs, for troubleshooting and reporting.

ABOUT THE POSITION : The Information Technology department seeks a skilled, personable, and customer-oriented computer professional for the position of Applications Support Specialist. The Applications Support Specialist works within a collaborative team for the purpose of providing support and analysis for enterprise applications provided internally and to the member institutions. This role assists in the operational maintenance and coordination for all enterprise applications while maintaining appropriate communication with all stakeholders involved. The Applications Support Specialist contributes to process improvement efforts by gathering and analyzing data for both administrative and technical purposes. ESSENTIAL FUNCTIONS

• Support and maintain all enterprise applications.
• Troubleshoot system and software issues and apply patches or upgrades as necessary.
• Evaluate existing enterprise application and services for needed changes and improvements.
• Analyze data from a variety of sources to develop reports for capacity planning, service inquiries, troubleshooting, and other relevant needs.
• Provide documentation regarding processes and procedures related to project delivery, releases testing, and ongoing operational support.
• Participate in a team environment to complete project timelines and goals.
• Effectively communicate and collaborate in a high-performance team environment.
• Contribute to diverse and cross-functional teams, including teams with members from across external organizations.
• Coordinate and interacts with application vendors for service and support needs in the IT integrations of enterprise software.

Benefits: We are delighted to offer a comprehensive employment benefits package including:

• medical, dental, and vision health plans,
• 10% retirement contributions (no matching required),
• tuition benefits for employees and their dependents,
• $50,000 group life insurance,
• generous time off,
• professional development funds,
• discounts for mobile plans, software, and entertainment,
• access to fitness facilities.
• and more!

ABOUT YOU You have an inquisitive mind, are resourceful, enjoy taking initiative, demonstrate perseverance, and are motivated by new challenges and opportunities for growth. You know how to maintain composure in high-pressure situations and are able to express yourself tactfully and with empathy. You have a conscientious attitude and genuinely care about your work, your team, and your customers. ADA/OSHA: This job description defines the essential job duties of this position. The Client expects that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA). Disclaimer: This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. When duties and responsibilities change and develop, The Client will review this job description and make changes of business necessity. Equal Opportunity Employer: Client is an equal opportunity employer. Managers make employment decisions on the basis of merit, with the aim to have the best available person in every job. Client prohibits discrimination based on race, color, religious creed (including religious dress and grooming practices), gender (including gender identity and gender expression), national origin or ancestry, genetic information, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth, or breastfeeding), military or veteran status, and status with regard to public assistance, or any other basis protected by federal, state or local law or ordinance or regulation. Client also prohibits discrimination based on the perception that anyone has any of these characteristics, or is associated with a person who has or is perceived as having any of these characteristics. All such discrimination is unlawful.