Customer Service Engineer

Qualifications

Responsibilities

Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.

Provide support to client identified VIPs

Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.

Perform Install / Move / Add or Change (IMAC) activities.

Perform all assigned desk-side support activities

Display outstanding technical and professional services skills at all times

Meet - established customer service satisfaction levels and other operational / customer service metrics as outlined in established guidelines

Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair

Understands and follows all documented service operations policies and procedures.

Other duties or certifications may be assigned to meet business needs

Equal Opportunity Employer

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