Implementation and Training Analyst

A company is looking for an Implementation and Training Analyst to support and lead new customer onboardings and training.

Key Responsibilities

Manage multiple concurrent implementations from kickoff through go-live

Serve as the primary customer contact during onboarding and training, ensuring a smooth and positive experience

Configure software based on customer requirements and operational workflows

Qualifications

Minimum 2 years of experience in corporate or business aviation (required)

Experience implementing or supporting SaaS or aviation-related software

Proven ability to manage multiple projects and competing priorities in a fast-paced environment

High technical aptitude and ability to quickly learn complex systems

Self-starter with a customer-first mindset