Community Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Community Manager’s main duty is to create and manage programming at an office property to enhance the experience for tenants and visitors in order to create a sense of community on the property and virtually. The ideal candidate has a hospitable and creative personality reinforced with an exceptional business acumen and tech-savviness. This position will not only plan meetings and professional conferences, but also exciting social and networking events.

Additionally, this position may manage the back-end of the property app, manage property social media accounts, and create internal marketing collateral.
Another goal for this position is to provide exemplary concierge services for tenants and building management by serving as an informational resource for the property – arranging events, meetings, services, gifts and reservations. The Community Manager is also responsible for accurate reports detailing client requests and billing of services to the tenants and client.

JOB DUTIES

• Coordination of regular programming including special events, conveniences, contests, raffles, and brand activations for the building and individual companies
• Manages property conference center and event spaces
• Partners with onsite and local retailers and dining establishments to highlight promotions in the building app
• Assist the property management and leasing teams in tours, welcome collateral and events for new tenants
• Responds to in-person, phone and email requests from tenants providing guidance and information to tenants in a timely manner
• Partner with the local gyms and fitness providers for health and wellness programming
• Maintains “back-end” of property app, including conference center reservations, building events, and local information
• Manages the property Facebook and Instagram page
• Creates internal marketing messaging and collateral for property programming and events
• Assists with filming requests on property
• Acts as a building ambassador, including maintaining a welcoming presence in public spaces during high traffic times and during events
• Experience planning events on sustainability, charity, education, arts and health & wellness
• Plan and maintain the property programming budget
• Negotiate contracts with area vendors for best prices and services
• Knowledgeable of local and trending festivals, events, attractions, restaurants, hotels, tours and transportation schedules in the surrounding area, helping to coordinate reservations and tickets
• Provides detailed reporting of events, conference center bookings, social media engagement and building app usage to the client
• Writes and designs e-blasts and monthly newsletter to tenants who have opted into the service regarding events occurring in the building and around Downtown Chicago.
• Provides timely and accurate reporting to the finance department to ensure accurate billing of services to clients
• Other concierge-related requests, as needed
• Other reports, duties, meetings TBD

SKILLS AND APTITUDES

• Experienced marketing and event planning
• Independent thinking and self-starter
• Ability to host and engage tenants and visitors to participate in events and programming
• Possesses foresight to organize event logistics up to 1000 attendees
• Eye for clean, concise marketing collateral
• Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs
• Able to think quickly and efficiently when confronted with a client or tenant request
• Motivated self-starter who is able to work with minimal supervision
• Creative problem solver
• Great time management
• Proactive, approachable and solution-focused
• Professional demeanor and appearance
• Strong planning and organizational skills
• Excellent interpersonal and communication skills
• Commitment to company values
• Knowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technology

EDUCATION AND EXPERIENCE

• Bachelor’s Degree or equivalent work experience
• At least three years’ experience in marketing and event planning, including VIP guest service
• Previous concierge or VIP retail experience highly-preferred

Estimated total compensation for this position:

93,000.00 – 95,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –San Francisco, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at om. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.