Volunteer Program Manager

Job Description

Job Description

Salary : Summary

The Volunteer Program Manager leads the development, implementation, and continuous improvement of RMHC Ann Arbors volunteer program to support high-quality, family-centered care for guests with children receiving medical treatment in the Ann Arbor area. This role is responsible for recruiting, training, supporting, and retaining volunteers across all RMHC Ann Arbors programs, while ensuring alignment with organizational goals and partner hospitals standards. Flexibility to work some evenings and weekends, as needed, is required.

Essential Job Functions

VOLUNTEER MANAGEMENT

• Recruit, train, manage, and support volunteers and track their hours and assignments in Volgistics or other electronic platform.
• Maintain master volunteer schedule, replace / substitute volunteers as needed. Develop a pool of reliable volunteers who can assist with volunteer shift cancellations due to illness or other circumstances.
• Create a robust recruitment process that ensures shift coverage during summer, on holidays, and during other times when students are off campus.
• Ensure appropriate electronic records are kept and updated for all volunteers and family services programs in Volgistics or other electronic platform.
• Establish and maintain strong and impactful relationships with volunteers.
• Plan and execute annual volunteer recognition activities and actively steward volunteers.
• Address any volunteer performance issues, in conjunction with the Family Services and Program Director, as needed.
• Revise volunteer policies as needed.
• Provide annual budget expense and act within parameters.
• Continually assess volunteer duties to ensure experience is beneficial and appropriate coverage and support is provided.

HOSPITALITY CART PROGRAM

OTHER

Education and Experience An equivalent combination of education, training and experience will be considered

Work Environment Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, must be available to work irregular hours and occasional weekends. The noise level in the work environment is usually moderate. Ability to travel if required.

Physical Abilities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.