Jewelry Sales Associate - Bespoke Designer

Job Description

Frank Darling is an online female-founded fine jewelry brand making custom engagement rings, wedding bands, and fine jewelry more accessible than ever before. We’ve been featured in Vogue, InStyle, WSJ, Bloomberg, Forbes, Brides, Glossy, and a number of other publications for our design, sustainability, and modern take on the bridal category.

We have an immediate, on-site opening for a diamond jewelry sales specialist in our Chicago studio . The ideal candidate is a design-savvy, detail-oriented diamond jewelry professional with strong interpersonal skills that thrives in a fast-paced, hands-on environment.

Key Duties and Responsibilities :

• Guide clients through the process of stone selection and finalizing a ring or jewelry purchase during in-person and virtual appointments, on website chat, and over the phone
• Confidently provide real-time diamond feedback and recommendations while chatting over the phone or on the website
• Advise clients on 4Cs of diamonds
• Educate clients on the differences between lab-grown diamonds, natural diamonds, and moissanite
• Guide clients on all aspects of ring design, encouraging them toward design details with structural integrity
• Empower clients to feel confident in their once-in-a-lifetime purchase
• Meet sales goals and close sales efficiently
• Work with the in-house gemology team to source, select, and present diamonds
• Coordinate with CAD team and production team to ensure smooth design and production process for client jewelry
• Respond quickly to inbound phone calls, chats, and emails
• Maintain and nurture client relationships as the main point of contact for all sales

Requirements and Experience :

Job Details :

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