Talent.com
FRONT OFFICE AGENT- SWING SHIFT
FRONT OFFICE AGENT- SWING SHIFTSanta Ana Star Casino Hotel • Bernalillo, NM, US
[error_messages.no_longer_accepting]
FRONT OFFICE AGENT- SWING SHIFT

FRONT OFFICE AGENT- SWING SHIFT

Santa Ana Star Casino Hotel • Bernalillo, NM, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description
Job Summary:

Provides a high level of focus on guest satisfaction through building guest relations and being attentive to guest needs. Responsible for greeting and welcoming all guests in a sincere, professional, and friendly manner. Accurately processing of all hotel reservations, assignments of rooms in according to established standards. Consistently provides exceptional check-in and check-out guest experience.

Job Description

Expectations of Leadership:

  • Actively support, demonstrate, and promote the company’s core values.
  • Be approachable and engaging with fellow team members.
  • Always treat individuals with dignity and respect regardless of job position.
  • Demonstrate maturity through exhibiting excellent listening skills.
  • Make educating, inspiring, and motivating your team central to your mission.

Major Responsibilities/Activities:

  • Accurately and efficiently processes hotel reservations, registrations, and settlements.
  • Registers guests, handles room changes, reviews balances, collects payment, and settles guest folios, checks guests out, and provides assistance and direction.
  • Creates and exemplifies a fun and exciting environment where the service delivery is accurate and flawless.
  • Ensures every guest interaction is courteous and informative without any exception.
  • Remains exceptionally calm and focused to guest needs including being under high stress interactions.
  • Tactfully finds out the habits and preferences of repeat guests and VIPs, records the information and acts accordingly to ensure guest experience is enhanced.
  • Follows the established policy and procedures in regards to review of balances and credits and adjusts and settles guest accounts.
  • Responsible for posting charges, settling folios resolving due-outs, and completing express check outs.
  • Receives checks, debit, and credit cards in payment, and obtains proper approval and authorization.
  • Maintains knowledge of the property, community, to and from directions, and special events.
  • Keeps all guest and non-published department information confidential.
  • Takes personal responsibility for delivering excellent guest experience.
  • Welcomes corrective and/or constructive feedback.
  • Perform other duties as assigned.

Minimum Requirements:

  • Preference is given to qualified Santa Ana Tribal Members.
  • High School Diploma or GED required.
  • Must be 21 years or older.
  • Strong knowledge in PMS (Property Management Systems) is required, V1 experience is preferred.
  • Strong interpersonal, motivational, and leadership qualities.
  • A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
  • All employees are required to proficiently use a smartphone for company applications, email, and text.
  • Work schedule flexibility consistent with needs of the business.
  • Must be able to attend all required staff meetings and training sessions.
  • Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.

Essential Mental Functions:

  • Maintain a strict level of confidentiality regarding company information.
  • Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules, and regulations.
  • Must be a detail oriented, organized individual with the ability to multi-task.
  • Proven ability to provide outstanding guest service.
  • Proven ability to handle conflict situations.
  • Must have excellent problem-solving abilities.
  • Must have strong analytical skills.
  • Must be able to work in a fast-paced environment.
  • Must be able to deal with stressful situations in a professional manner.
  • Must be a Team Player.

Essential Physical Functions:

  • While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear.
  • Must be able to lift to 25lbs.
  • Must be able to work at a fast pace and in stressful situations.
  • Must be able to maneuver around the office and the facility to collect all necessary materials and documents.
  • Must be able to walk and stand for long periods of time.

Equipment Used

  • Smartphones, computers, laptop computers, and other traditional office equipment as required.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed indoors in a climate controlled non-smoking environment.
[job_alerts.create_a_job]

FRONT OFFICE AGENT- SWING SHIFT • Bernalillo, NM, US

[internal_linking.similar_jobs]
Shift Lead - North Valley

Shift Lead - North Valley

Doordash • Albuquerque, NM, United States
[job_card.full_time]
About the Team DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality...[show_more]
[last_updated.last_updated_30] • [promoted]
Front Desk Agent

Front Desk Agent

Marriott Albuquerque • Albuquerque, New Mexico, United States
[job_card.full_time]
[filters_job_card.quick_apply]
Marriott Albuquerque is currently seeking a friendly and outgoing Front Desk Clerk to join our team.We ensure a professional work environment and focus on our staff's growth within the industry.Res...[show_more]
[last_updated.last_updated_30]
Central Office Installer (Levels 1-4)

Central Office Installer (Levels 1-4)

e3 Technical Solutions • Albuquerque, NM, United States
[job_card.full_time]
Central Office Installer (Levels 1-4).FULL-TIME | NATIONWIDE TRAVEL | MUST BE WILLING TO TRAVEL FOR 4 WEEKS AT A TIME.Location: Nationwide (Travel-based).Company: E-3 Technical Solutions.At E-3 Tec...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Dental Insurance Coordinator

Dental Insurance Coordinator

Dental Partners of Alameda • Albuquerque, NM, US
[job_card.full_time]
[filters_job_card.quick_apply]
We are currently seeking an experienced Front Office Patient Coordinator to become part of our great team.Strong work ethic, high initiative, and excellent customer service skills are a must.Experi...[show_more]
[last_updated.last_updated_30]
Remote Work From Home Call Center Representative Agent - Part Time Panelists Needed

Remote Work From Home Call Center Representative Agent - Part Time Panelists Needed

ApexFocusGroup • Rio Rancho, New Mexico, US
[filters.remote]
[job_card.full_time] +1
Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experienc...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Office Site Supervisor - New Mexico ALB

Office Site Supervisor - New Mexico ALB

RiverValley Behavioral Health • Albuquerque, NM, United States
[job_card.full_time]
Performs administrative duties to support agency operations; using basic office equipment and technology such as telephones; email; and web browsers to perform duties.Expected areas of focus includ...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Medical Front Office Coordinator-Rio Rancho

Medical Front Office Coordinator-Rio Rancho

WSA Americas • Rio Rancho, New Mexico, US
[job_card.full_time]
[filters_job_card.quick_apply]
WSAudiology is a global leader in the hearing aid industry.Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions o...[show_more]
[last_updated.last_updated_variable_days]
Customer Service Team Leader

Customer Service Team Leader

PetSmart • Bernalillo, NM, United States
[job_card.full_time]
Join the PetSmart Family - A Place for All Pet Lovers!.Position: Customer Service Team Leader (Key Holder).At PetSmart, our commitment to pets starts with our associates.Every member of our team co...[show_more]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Team Member

Team Member

Churchs Chicken • Bernalillo, NM, United States
[job_card.full_time]
The Team Member/Product Prep is passionate about providing our guests a superior dining experience by maintaining high standards in all food prep and guest service areas.The position of Team Member...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Team Member

Team Member

Del Taco • Bernalillo, NM, United States
[job_card.full_time]
This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Del Taco LLC.This means the independent franchisee, and not Del Taco LLC will be your employe...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
POLICE OFFICER

POLICE OFFICER

Sandia Resort & Casino • Bernalillo, NM, United States
[job_card.full_time]
Responsible for the enforcement of tribal, state and federal laws, including criminal and traffic ordinances and codes, designed to protect the lives and property of Pueblo residents and visitors.O...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Front Desk Agent

Front Desk Agent

Holiday Inn & Suites Albuquerque Airport • Albuquerque, NM, USA
[job_card.full_time] +1
[filters_job_card.quick_apply]
Looking for a reliable part time or full time Front Desk Agent.AM & PM shifts are available.Hotel and Opera Express experience is preferred but not required.Flexible schedule and customer service e...[show_more]
[last_updated.last_updated_30]
Remote Job $790/wk - Hiring Focus Group Panelists

Remote Job $790/wk - Hiring Focus Group Panelists

Maxion • North Valley, NM, US
[filters.remote]
[job_card.full_time] +2
Want to make extra money on YOUR schedule? Join our exclusive list of research study participants and .Perfect for anyone seeking remote, part-time, or temporary work, these opportunities require ....[show_more]
[last_updated.last_updated_30] • [promoted]
FRONT COUNTER CREW MEMBER

FRONT COUNTER CREW MEMBER

Dairy Queen • Albuquerque, NM, United States
[job_card.full_time]
Job Opportunity At Dairy Queen.We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and deliveri...[show_more]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Team Member

Team Member

Slim Chickens • Rio Rancho, NM, United States
[job_card.full_time]
We are always keeping an eye out for applicants who are friendly, enthusiastic, and who genuinely enjoy serving guests.To be successful in this role, you should have previous experience in a custom...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Dental Front Office Coordinator

Dental Front Office Coordinator

American Dental Companies • Albuquerque, NM, USA
[job_card.full_time]
[filters_job_card.quick_apply]
Join Our Dynamic Team as a Dental Front Office Coordinator!.Immediate Opening at Parkway Dental.Are you passionate about creating a welcoming patient environment and ensuring smooth office operatio...[show_more]
[last_updated.last_updated_30]
Complete Online Surveys For Cash (Up to $25/per)

Complete Online Surveys For Cash (Up to $25/per)

Earn Haus • Rio Rancho, NM, US
[job_card.full_time] +1
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se...[show_more]
[last_updated.last_updated_30] • [promoted]
Team Member @ Bernalillo

Team Member @ Bernalillo

Dunkin • Bernalillo, NM, United States
[job_card.full_time]
As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers.We value hardworking and enthusiastic employees and we make it a priority to ensure their suc...[show_more]
[last_updated.last_updated_variable_days] • [promoted]