Dental Practice Program Manager

divh2Dental Practice Program Manager / h2pQuadMed is looking for a Dental Practice Program Manager to oversee our growing dental line of service. This role will be onsite and must be willing to travel between West Allis and Lomira, Wisconsin locations. / ppstrongGeneral Purpose Of Job / strong The Dental Practice Program Manager is responsible for shaping, leading, and scaling QuadMeds dental service line. Serving as both a strategic program designer and an operational leader, this role owns the vision, performance and day-to-day execution of the dental program. This role provides leadership for onsite dental practices and team members, including staff management, oversight of daily workflows, staffing / scheduling, and resource allocation. They refine and update systems and processes that enable high-quality, compliant, and patient-centered dental services. Strategic objectives are translated into actionable initiatives, leveraging data and technology to drive innovation and efficiency. Working closely with clinical teams, clients, and cross-functional partners, this role plays a critical part in advancing clinical outcomes, enhancing the patient experience, and positioning the dental program for sustainable growth and long-term success. / ppstrongKey Responsibilities / strong / ppOwns the overall planning, strategic direction, and performance of the service line, aligning with organizational goals, employer client needs and industry best practices. Translates strategy into actionable initiatives, timelines, and measurable outcomes. / ppLeads the design, development, implementation, and continuous improvement of dental program policies, procedures and operational best practices for the service line, ensuring it is scalable, sustainable and delivers best-in-class care. Identifies opportunities for optimizing technology solutions, including emerging AI-enabled tools, to improve workflows, efficiency, data insights, and patient experience. / ppOversees day-to-day operations of onsite dental practice(s), ensuring efficient workflows and high-quality patient care. Monitors productivity, scheduling, utilization, and capacity planning. Oversees dental equipment, supplies, vendor relationships, and inventory management. / ppManages dental staff with responsibilities for hiring, onboarding, performance management, employee engagement, and professional development. Foster a culture of patient-centered care, collaboration, accountability, and continuous improvement. / ppServes as the primary point of contact for clients related to dental services. / ppCollaborates with internal partners cross-functionally to establish opportunities for improved clinical outcomes across the patient population. / ppManages the dental program budget, including labor, supplies, and equipment. Identifies opportunities to improve operational efficiency, reduce costs, and enhance the value of dental services for clients. / ppCollects and analyzes program KPI data to develop clear, actionable reports and dashboards to inform strategic planning, operational improvements, and program growth decisions. / ppEnsures compliance with federal, state, and local regulations governing dental practice operations, licensure, OSHA, HIPAA, infection control, and clinical documentation. / ppPerforms other duties as assigned or necessary to support the office / organization. / ppstrongJob Requirements / strong Education : / ppBachelors degree in Healthcare Administration, Public Health, or related field. / ppAdditional education and / or certification in dental profession (e.g., Dental Hygiene, Dental Assisting, etc.) a plus. / ppstrongExperience / strong : / ppMinimum five (5) years of experience in dental practice management, healthcare operations, or multisite healthcare management. / ppMinimum three (3) years of formal people management experience, preferably in a dental, clinical or healthcare environment. / ppFamiliarity with dental practice management systems, EMRs, and scheduling / billing workflows. / ppstrongCertificates, Licenses, Registrations : / strong / ppCurrent CPR (BLS) certification or must be obtained within 60 days of hire. / ppstrongKnowledge, Skills Abilities : / strong / ppDeep understanding of dental practice operations, workflows, and regulatory requirements, combined with healthcare strategy and service line management. / ppKnowledge of emerging trends, technologies, and best practices in dental care delivery, with the ability to design systems and processes that scale effectively across multiple sites. / ppDeep knowledge of quality improvement, patient experience standards, and healthcare compliance. / ppFamiliarity with population health principles. / ppExcellent organizational, operational planning, and execution skills, paired with strategic thinking. / ppStrong client-facing communication and presentation skills. / ppProficiency in healthcare IT systems, dental EMRs, and standard business applications including Microsoft Office, with the commitment to grow proficiency in the use of AI tools to drive innovation across operations. / ppKnowledge of dental billing and insurance processes. / ppFinancial acumen related to budgeting, forecasting, and operational performance in healthcare settings. / ppData analysis and reporting skills, including KPI tracking and performance improvement, with the ability to use data to drive business decisions. / ppStrong leadership, coaching, interpersonal, and team development skills, with the ability to lead through ambiguity and build structure for a growing program. / ppAbility to champion continuous improvement by identifying issues, analyzing root cause, implementing effective solutions, and leading change management while maintaining operational stability. / ppProven ability to work effectively with diverse populations and a demonstrated commitment to fostering inclusion. / p / div