Senior Technical Support ManagerVirtualVocations • Tyler, Texas, United States
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Senior Technical Support Manager
VirtualVocations • Tyler, Texas, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Senior Manager, Technical Support.
Key Responsibilities
Lead and mentor multiple technical support teams delivering 24 / 7 support for a global SaaS platform
Define and execute support strategies to enhance customer satisfaction and operational excellence
Oversee escalation management for critical customer incidents and ensure timely resolution and follow-up
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred)
8+ years of experience in technical support or SaaS operations, with 3+ years in a senior management role
Proven experience managing global support operations in a 24x7 SaaS environment
Deep understanding of SaaS technologies, APIs, and cloud infrastructure
Strong leadership skills with a track record of building and scaling high-performing support teams
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Manager Technical Support • Tyler, Texas, United States
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