Collections Agent

Mission :

The Collections Quality Control Agent is responsible for ensuring the effectiveness and compliance of the rent collection process across the assigned portfolio. This role involves in-person interactions with residents to address delinquent accounts, overseeing virtual collection agents, and performing phone-based collection efforts. The agent will play a vital role in maintaining accurate records and ensuring all notices are posted and collection procedures are followed in accordance with company policy.

Accountabilities :

• Conduct on-site visits and knock on tenant doors to collect delinquent rent payments.
• Maintain professionalism and ensure interactions comply with fair housing laws and company policies.
• Verify that all required notices are posted accurately and according to company policy and local regulations.
• Supervise and coordinate the efforts of a team of virtual collection agents.
• Monitor team performance to ensure adherence to collection strategies and goals.
• Make outbound calls to residents to resolve delinquent accounts.
• Negotiate payment arrangements and follow up on payment commitments.
• Provide regular updates to the Regional Manager on collection activities, delinquencies, and team performance.
• Other duties as assigned by Regional Manager.

Critical Success Factors

Key Processes : Rent Collections

Education, Training and Qualifications

Physical Requirements : While performing the duties of this job, the employee is regularly required to walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk, reach with hands and arms and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and / or move up to 10 pounds.