Team Lead

JOIN OUR TEAM! RECEIVE A $200 SIGNING BONUS!

We cover employees' badging fees and parking passes, as well as provide a $10 per day commute stipend!

Pay : $18.00 per hour

Shift Timings : 4 : 30 AM-1 : 00 PM & 1 : 00 PM-9 : 00 PM

Hyde Park Hospitality, LLC (HPH) is a strategic partner with Airport Dimensions and Sodexo at The Club - located within the Cincinnati / Northern Kentucky International Airport. HPH brings both experience and expertise to every level of food service and customer care. The Club is looking for a Full-Time Team Lead and MUST  have open availability throughout the week.

The work of the Team Lead includes : working within established corporate policies and procedures to achieve customer satisfaction, company standards of quality and safety, through quality customer service, communication and general problem solving, as well as coordinating administrative and operational activities of assigned team members. In addition, the Team Lead shall perform a full range of bartender, concierge and customer service duties in support of company and customer operations. The Team Lead will have proficient knowledge of all operational policies and procedures and the general management of all positions.

Team Lead Job Functions :

Interacting with airline / airport passengers via a premier clubroom / bar environmentResponsible for coordination of assigned team members in accordance with the Company's policies and applicable lawsCoordinating with Lounge Manager to reorder liquor and food inventory for assigned customer or loungeCoordinating with Lounge Manager to resolve service issues requested by the guests in assigned customer or loungeMeeting customer and passenger needs through communication and courteous customer service skillsMonitoring number of alcoholic beverages served to passengers and alert management to potential problemsVerifying and / or performing daily inventory countMaintaining a thorough knowledge of all required regulatory agency requirementsMaintaining current state approved Responsible Alcohol Management certification and / or Food Handlers / Managers Permit, if applicablePossessing basic working knowledge of alcoholic beveragesMaintaining a neat work environment, kitchen and passenger seating area including picking up and washing dirty dishes, disposing of trash, etc.Restocking snack, coffee, cups, glasses, ice, etc. in all service areasCompleting paperwork related to daily liquor usage / inventory / ordersPerforming administrative tasks as required

Team Lead Job Requirements :

Pass and maintain all necessary licenses and certifications including, but not limited to, state liquor seller-server certification (TIPS / TABC) and state / local health department food handler certificationMust be able to stand during scheduled shiftAbility to handle the stress of a fast-paced work shift up to ten (10) hoursAbility to read and interpret basic documents, and comply with all company policies and proceduresMotivate assigned team members to achieve desired resultsAbility to bend, climb up / down, crouch, hear, kneel, reach, speak, stand, turn, twist, walkMust be able to lift 40 pounds, 40 inches high without the aid of another personAbility to perform tasks safely and according to established procedures to prevent personal injury, injury to others and avoid damage to the environment, facilities, and equipmentPersonal appearance and grooming that will present a favorable corporate and customer imageMust be able to pass and obtain security background check and clearance to work in airport environmentReport to work on a regular and timely basis. Benefits :

Medical Insurance (Health, Dental, Vision)

$10.00 per day Commute Stipend

Disability Insurance

Vacation and PTO

401K Plan with generous Company Matching

Employee Assistance Program (EAP)

Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

ABOUT THE COMPANY

Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2025 for being one (ranked 35th) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.

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