Strategic Services Associate - Revenue and Document Integrity - Remote

Strategic Services Associate - Revenue and Document Integrity - Remote

Work Arrangement : Remote Requisition Number : 263679 Regular or Temporary : Regular Location :

Durham, NC, US, 27710

Personnel Area : PRMO Date : Dec 18, 2025

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health's Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Duke Nursing Highlights :

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life : Living in the Triangle!
• Relocation Assistance (based on eligibility)

REMOTE POSITION : Monday - Friday (First Shift)

General Description of the Job Class

Reporting to the Director of Revenue and Documentation Integrity (RDI), the Strategic Services Associate holds primary responsibility for overseeing all projects and process improvement initiatives, and reporting needs within the RDI division and those intersecting with the RDI division from other revenue cycle or clinical service areas.

The RDI division includes projects and initiatives in which the director is directly involved and / or those with the various RDI teams – Clinical Trials, Charge Integrity / Revenue Management, Charging Systems, ChargeMaster, Revenue Integrity - and the Price Transparency regulatory requirement.

Duties and Responsibilities of this Level :

Serve as principal project manager for RDI division initiatives and projects to include meetings, documentation, minutes, and development of project plan. Organize and lead committee meetings across DUHS, PRMO, DHIP, DPC, as they relate to RDI division interests and projects. (35%)

Serve as an expert resource on performance improvement and compliance as it relates to organizational role. Plan activities aimed at improving the hospital's performance in operations or clinical quality. Identify opportunities for improved performance. Analyze data to identify adverse trends and / or undesirable performance. Utilize performance improvement techniques and methodologies. Assist director in establishing and measuring performance targets. Design and implement strategies for enhancing performance. (30%)

Utilize Epic reporting tools to identify opportunities for improved performance and revenue capture such as slicer dicer and business objects to research and investigate problems, and ability to download, analyze and synthesize information, creating professional reporting excel, power BI or power point outputs. (30%)

Perform other duties, responsibilities, and activities as assigned at any time to meet DUHS demands (5%)

Required Qualifications at this Level

Education : Bachelor’s degree in business or health-related field is required. Master’s degree and Epic certification / proficiency is highly desired.

Experience : Minimum of 5 years work experience, including 3 years of experience with significant responsibility for performance / process improvement. Experience leading work teams required. Experience can be supplemented with Master's degree with a Masters being equivalent to two years of experience.

Degrees, Licensure, and / or Certification : Coding Certification a plus. Epic revenue cycle certification / proficiency not required but desired. PMP certification a plus.

Knowledge, Skills, and Abilities :

Knowledge of revenue cycle and revenue integrity.

Ability and desire to maintain a strong business professional presence both virtually and in-person.

Possesses and applies knowledge of healthcare clinical and administrative systems and processes to achieve organizational priorities.

Possesses intermediate to expert knowledge and proficiency with Microsoft Office applications including Word, Excel, Projects, Teams, PowerPoint, and Outlook.

Ability to analyze healthcare data is required.

Knowledge of Power Automate and Power BI is a plus.

Experience with Epic reporting systems; business objects, slicer dicer, Power BI preferred. Must be able to create excel reporting charts, graphs, perform VLookUps and write other excel functions to achieve desired reporting.

Ability to use creativity to create power point presentations to display information pertinent and meaningful to the planned audience.

Knowledge of hospital / technical and / or professional services reimbursement systems (IPPS, OPPS, Pass-Through, 340B, DRGs, Case Rate / Groupers, APCs, wRVUs and pricing methodologies) desired.

Ability to problem solve; compile, synthesize, analyze and evaluate complex data and reports to influence solutions.

Ability to manage numerous, diverse projects simultaneously through effective priority setting, organization, and time management.

Excellent written and verbal communication skills.

Distinguishing Characteristics of this Level

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions :

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and / or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market : Durham

Nearest Secondary Market : Raleigh