Community Manager

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Essential Duties and Responsibilities

Manage the community in the most efficient and profitable manner possible given existing market conditions consistent with the goals and objectives of the company and property owners, seeking to maximize revenue and minimize expenses while still maintaining the proper level of service and curb appeal.

Be responsive and receptive to owners’ needs, goals, and objectives.

Ensure that all physical aspects of the property are always fully functional and maintained in an attractive condition through daily visual inspections, property walks, and team walks as necessary, in addition to managing expenses as it relates to curb appeal initiatives.

Provide weekly reports and checklists to team and Regional Manager.

Ensure that an adequate number of units are market ready and always “show” ready. This includes daily or weekly walks as necessary to ensure the readiness of all show units. Work with the turnover team to manage expectations and execution as it relates to the readiness of units and accuracy of information in RealPage / OneSite.

Adhere to all local, state, and federal housing requirements as it relates to leasing and management of the property.

Oversee all marketing efforts at the community, from online advertising to signage to collateral to SEO / PPC campaigns and Internet Listing Services.

Maintain an excellent customer service relationship by adhering to the highest levels of customer service expectations and ensure that the team is executing these roles effectively. This should include both internal and external customers. Return calls and emails within 24 business hours.

Communicate effectively and professionally with staff members and ensure compliance of all personnel management standards and serve as the on-site HR contact for all associates. Be an example.

Ensure all recertifications are completed with a 30-day advance of the due date.

Direct efforts to ensure all purchasing and invoicing guidelines are followed.

Ensure timely completion of all salary, bonus, and compensation paperwork, in addition to adherence to company standards for payroll and overtime calculations.

Accomplish the owner objectives by recruiting, hiring, training and motivating a high performing team.

Participate in company training classes and meetings as required.

Effectively understand and operate the company’s various software programs and ensure staff is properly trained in the respective programs for their positions.

Work with Regional Manager to evaluate and recommend changes on rent / pricing strategies and ensure websites and printed material are accurate and updated.

Effectively perform and document appropriate associate evaluations including, but not limited to performance reviews and corrective action reviews, and termination paperwork.

Plan resident engagement activities.

Assist Regional Manager with management functions and other responsibilities as required.

Obtain and / or maintain the appropriate property manager’s license.

Other tasks or duties as assigned by supervisor.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Certifications

Hold and maintain all applicable certifications required to manage the property, which may include affordable, tax credit, property management and other such licenses or designations. Professional accreditations are preferred.

Education

A college degree is preferred but not required. The position requires the ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on‑site resident management software functions.

Professional Experience

A minimum of five (5) years’ experience in residential property management or a related field is required.

Attendance / Travel Requirements

The position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested. The position requires the ability to serve on‑call, as scheduled or as necessary. Travel may be required at times to attend various company gatherings either in the general vicinity of the associates home property, or in another state. You must also be able to attend certain resident events that are held after hours.

Skills

The management and motivation of people and the ability to communicate effectively with owners, residents, prospects, agencies, corporate staff, your staff and vendors.

Strong administrative and organizational skills (juggling multiple projects, tasks simultaneously).

Ability to think rationally during a crisis.

Strong time management skills and the ability to prioritize wisely.

Strong customer service orientation.

Good understanding of sales and marketing concepts and the ability to develop, implement, and evaluate marketing plans.

Knowledge of on‑site maintenance requirements including dealing with vendors and contractors.

Ability to close a sale.

Ability to operate and understand personal computer functions and company utilized software packages.

Physical Demands

Must be capable of physically accessing all exterior and interior parts of the property and amenities.

Must be able to push, pull, lift, carry or maneuver weights of up to 20 lbs.

Computer Skills

Basic knowledge of computers.

Ability to use Outlook.

Intermediate to advanced knowledge of MS Word and Excel, Realpage / OneSite.

Ability to develop advanced knowledge of other programs or systems as needed.

Basic Internet knowledge.

Learning & Development

Maintain a commitment to ongoing personal development and career growth through career path activities provided through the corporate office and external sources as needed.

Benefits

Medical, Dental & Vision

Prescription Drug Program

Paid Vacation & Holiday

Paid Personal / Sick Leave

Company Paid Life Insurance

Company Paid AD&D Insurance

Company Paid Short-Term Disability

Company Paid Long-term Disability

Supplemental Life Insurance

Dependent Supplemental Life Insurance

Educational Assistance

Financial Planning

Retirement Savings Plan with company matching

Company outings and events

Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.

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