Customer Service Manager

Job Description

Job Description

CUSTOMER SERVICE MANAGER, Royal Switchgear Manufacturing Company

Take your next career step at Royal Switchgear Manufacturing Company with a US based team that is developing responsive solutions for an evolving grid.

RSMC is a leader in engineering, designing, and manufacturing critical componentry for electrical substations and the broader grid. Our pride lies in our long-standing partnership with utilities companies, the reliability of our products, and the technical and hands-on capabilities of our team.

The company is at an exciting inflection as we continue to expand our existing brand portfolio and deepen relationships with new and existing customers. The Customer Service Manager oversees the daily activities of Inside Sales Representatives monitoring team progress towards meeting targets.

LOCATION : Fully Onsite - 4251 Turin Dr, Bessemer, AL 35020

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Manage a diverse team of Inside Sales Representatives, Application Engineers, and support staff by setting and tracking team sales targets.
• Identifying and implementing improvements in the sales administration process.
• Coordinating department projects to meet deadlines.
• Reporting on sales metrics and suggesting improvements; preparing monthly, quarterly, and annual sales forecasts.
• Using customer feedback to generate ideas about new features or products.
• Researching and discovering methods to increase customer engagement.
• Ensuring sales, finance, and legal policies and procedures are met.
• Building an open-communication environment for the team.
• Liaising with Marketing and Product Development departments to ensure brand consistency and increase sales.
• Making day-to-day decisions within the department regarding workload distribution.
• Monitoring team progress towards meeting targets providing strategic coaching in selling and relationship-building skills.

QUALIFICATIONS & ATTRIBUTES :

WORKING CONDITIONS :

The work condition characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS :

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, creed, national origin, citizenship status, age, disability status, genetic information, sex, sexual orientation, gender identity or expression, pregnancy, marital status, veteran status, or any other characteristic protected by applicable federal, state or local laws.