Dispatch Coordinator (Contingent)

Job Description

Job Description

(THIS IS A CONTINGENT POSITION)

Under the general supervision of the Mobile Crisis Director, the Dispatch Coordinator provides the connection via telephone between the individual and the mobile crisis team.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

• Acts as the primary liaison between the crisis representative and the mobile crisis team.
• Receives complete and accurate information from crisis representatives and relays information to the mobile crisis team.
• Utilizes the MHWIN dispatch system to deploy the mobile crisis team.
• Responds to crisis calls and referrals for mobile crisis deployment.
• Utilizes de-escalation techniques and crisis interventions for callers in crisis.
• Completes a triage to provide an initial assessment of the individual’s needs.
• Assesses callers when there may be a potential for suicide using the Columbia Suicide Severity Rating Scale.
• Manages a high call volume while performing other required duties.
• Documents each encounter concurrently while in-call.
• Utilizes knowledge of community resources.
• Participates in agency and system staff meetings.
• Performs related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES (KSA’S)

REQUIRED EDUCATION :

A High School diploma, GED, or its equivalent.

REQUIRED EXPERIENCE :

AND

REQUIRED LICENSE(S).

A valid State of Michigan Driver’s License with a safe and acceptable driving record.

WORKING CONDITIONS :

Work is usually performed in an office setting but requires the employee to drive to different sites throughout Wayne County and the State of Michigan. This position can work remotely with supervisory approval. Currently this position is primarily a remote position.

This description is not intended to be a complete statement of job content, rather to act as a general description of the essential functions performed. Management retains the discretion to add or change the position at any time.

Please Note : DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law, will be approved when properly supported. Further information will be provided during the recruitment process.

The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer