Customer Success ArchitectVirtualVocations • Oakland, California, United States

Customer Success Architect

VirtualVocations • Oakland, California, United States

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Customer Success Architect to serve as a key technical and strategic advisor to enterprise customers during their post-sales journey.

Key Responsibilities

Lead technical onboarding sessions for seamless transitions from sales to implementation

Drive customer adoption and identify opportunities for maximizing value from solutions

Facilitate workshops and provide technical guidance to align workflows and design tailored solutions

Required Qualifications

Proficiency in cloud platforms, APIs, Generative AI, and workflow solutions

Strong understanding of enterprise business processes for designing efficient solutions

Proven experience in post-sales, customer success, or solution architecture roles within the SaaS industry

Experience managing project timelines and cross-functional collaboration

Strong relationship-building skills with enterprise customers

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