Washington State Customer Service Representative

A company is looking for a Customer Service Rep I.

Key Responsibilities

Respond to member inquiries regarding benefits, eligibility, and claims with accuracy and courtesy

Document inquiries and complaints in a computer database promptly and clearly

Meet attendance and call quality standards while performing job functions accurately

Required Qualifications

Minimum of one year of customer service and / or call center experience, preferably in insurance or managed care

Knowledgeable of Washington Apple Health state medical insurance and medical terminology

Comfortable working in a fully remote environment

Ability to gather and assess information from multiple systems

Must pass a criminal background check and meet vaccination requirements