Job Description
Job Description
Administrative Assistant for Global Support & Implementation
POSITION SUMMARY :
Provides administrative support services to the Director of Client Services, specifically for the Technical Support Services, Account Management, and Client Relations teams.
DUTIES AND RESPONSIBILITIES :
Technical Activities : (As requested)
- Schedules conference calls, maintains calendar, and meetings for the Director of Client Services
- Generates agendas for internal and external meetings for both remote and onsite
- Records and publishes meeting minutes and action items for Departmental meetings
- Assist in managing and posting documents to the MS Teams, Client Dashboards, Salesforce, and other sites
- Create, Submit and Track purchase requisitions
- Updates emergency contact list and hurricane planning checklist
- Schedules and confirms travel dates for SCC & Client Onsite Meetings
- Reviews and Submits ADHOC reports for Director of Client Services
- Reviews and Submits Expense reports
- Assists in planning of the Annual SNUG Conference
- Assists in planning Client Services Divisional Activities
- Monitors and answers the Director’s phone in their absence recording and requests for returned calls
- Prepares and published daily attendance report to SCC Management
- Prepares weekly payroll time clock reports for review and approval
- New hire training progress report
- Time Sheet to Time Clock Variance Exception Report
- Runs current and adhoc reports for Division Management
Administrative Duties :
Properly timesheets against appropriate SCC tasksProperly uses time clock as required to track working hoursReviews assigned workload to assesses potential delays in the delivery of solutionsResponds to voice messages in a timely mannerProvides meaningful recommendations for improving team productivity and the overall effectiveness of the support effortParticipates in corporate client service and technical training programs as assigned Complies with all approved procedures, directives and guidelinesPerforms other duties as assignedJOB SPECIFICATIONS : Education Required :
An Associate’s Degree in Business Administration or related is required.
Experience Required :
Prior administrative experience in a business environment or related is required. Previous experience within a service-related industry is desirable.
Knowledge and Skills Required :
Proficient in the use of a PCProficient in the use of MS Office ApplicationsExcellent writing, communication, presentation, organization, and interpersonal skills.The ability to work independently and effectively under stress as well as the ability to define priorities, multi-task, and complete work assignments in a timely manner.Self-motivatedDetail orientedResponsiveTravel Required : None.