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IT Desktop Support / Network Integrator
IT Desktop Support / Network IntegratorSeven Seven Softwares • New York, NY, US
IT Desktop Support / Network Integrator

IT Desktop Support / Network Integrator

Seven Seven Softwares • New York, NY, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Responsibilities

  • Providing onsite and remote support for Morgan Stanley Investment Management organization and senior level executives on a daily basis
  • Serve as the primary point of contact for the Leadership team and the Executive Assistants who support them 24x7
  • Ensure the highest levels of customer service in a collaborative environment with a keen focus on helping people resolve issues and problems
  • Independently resolve complex, break / fix issues following any issue until its resolution
  • Lead and assist with root cause analysis as it relates to desktop computers and all peripheral devices
  • Strong task management skills : ability to prioritize, triage, resolve and escalate in an efficient and effective manner.
  • Interact with IT functional groups and establish relationships cross-functionally to drive escalations to closure
  • Ability to explain technology concepts / procedures / policies in a non-technical way; collaborating and coordinating with members of other teams to track, isolate and resolve technical issues.

QUALIFICATIONS

echnical Requirements :

  • Microsoft Windows Desktop OS, Mobile (MDM) and the Office suite of applications support skills. This also includes enterprise support tools and vendor services such as virtual machine technology (VMWare), anti-virus (Symantec), SCCM software deployments, patch management, Appsense & Citrix Remote working environments.
  • UNIX / Windows Server Infrastructure : Candidates need to be proficient in navigating server environments & have good knowledge of the majority of operational functions.
  • Scripting : Candidates need to be proficient in scripting languages such as Bash / Python / Perl and PowerShell.
  • Networking () : Additional technical skills on the networking side; understand the concepts of TCP / IP and the OSI model.
  • Knowledge of the Enterprise and Cyber security concepts such as demarcation zones (DMZs), firewalls, proxies, Email relays, Certificate management and Single Sign-On (SSO) concepts.
  • Knowledge of the main cloud offerings : SaaS, PaaS & IaaS with Google, Amazon and / or Microsoft or equivalent.
  • Knowledge of the DevOps Operating model and the role of a Site Reliability Engineer (SRE).
  • Interpersonal skills / communication
  • Good quality English speaking is essential as there is regular interaction with peer teams, internal clients, vendors and suppliers in any
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IT Desktop Support / Network Integrator • New York, NY, US

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