3PL Manager

3PL Manager

Octopus Energy is scaling fast - and as we expand our product range, we're transforming how we work with our logistics partners. We're looking for a commercially minded, outcome-driven 3PL Manager to own the performance, cost, and continuous improvement of all third-party logistics partnerships across Octopus' network - spanning inbound, storage, fulfilment, and distribution. You'll ensure our partners deliver operational excellence, cost efficiency, and sustainability through data-led insight, strong governance, and open-book collaboration.

This role sits at the intersection of supplier performance, commercial strategy, and operational delivery - driving accountability and continuous improvement across multiple logistics partners. It's an exciting opportunity for someone who loves combining commercial acumen, data, and collaboration to deliver measurable impact across a fast-moving, purpose-driven supply chain. One of the primary operating locations for this role will be our Harlow site. Expect a weekly on-site visit to stay close to partner operations. Octopus follows a flexible working policy, so wider working patterns can be arranged around business needs.

What You'll Do

Operational Delivery & Daily Efficiency

• Be on the ground with our 3PL partners to understand real-time challenges and workflows.
• Observe loading, routing, and site activities to validate processes and identify improvement opportunities.
• Troubleshoot issues as they arise and act as the point of escalation for urgent service failures.
• Lead root-cause investigations on missed slots, delivery failures, damages, and system issues.
• Work with drivers, planners, and warehouse teams to unblock issues quickly and prevent repeat failures.
• Ensure day-to-day execution consistently meets agreed SLAs and service standards.

Performance & Governance

Commercial & Strategic Delivery

Data & Insight

Collaboration & Improvement

What You'll Need

Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!

Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We were recently named the UK's top company to work for, and we ranked in the top ten in the Sunday Times Best Places to Work 2024. Our Group CEO, Greg, has recorded a podcast about our culture and how we empower our people. We've also been placed in the top 10 companies for senior leadership.

Visit our UK perks hub - Octopus Employee Benefits.

If this sounds like you then we'd love to hear from you. P.S. Our process usually takes up to 4 weeks, but we'll always do our best to flex around what works for you. Along the way, you'll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at talent@octoenergy.com and we'd love to help!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.