Desktop Support / ThinkDesk Advisor

CTG is seeking to fill a Desktop Support / ThinkDesk Advisor opening for our client in Armonk, NY.

Location : Armonk, NY

Duration : Ongoing contract

We can offer hourly and salaried options

W2 only.

Must be eligible to work in the US Without Restrictions

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

Duties :

Manage a device locker and vending machine. Asset management is also a part of the role. Provide IT Support onsite via a by appointment system. During downtime, support global IT Support operations via chat.

Skills :

Windows & MacOS are key skills, Red Hat Linux a plus. Microsoft Office Suite, Cloud storage applications like Box and OneDrive, Adobe applications. Support mobile devices both iOS and Android. Familiarity with endpoint administration tools such as Microsoft Entra and Jamf. ServiceNow ticket process.

ThinkDesk underwent a soft relaunch in November 2024, introducing an AI-first, customer-centric approach to onsite IT services. This transformation aligns with our broader strategy to modernize support delivery and improve user experience.

A key feature of the relaunch is the Locker and Vending Machine offering, which enables employees to conveniently access new or replacement laptops, IT peripherals, emergency replacements, and loaner devices—all from a single, self-service location. This reduces wait times, improves hardware availability, and supports faster resolution of common IT needs.

The ThinkDesk Advisor plays a central role in maintaining inventory accuracy and providing personalized support through an appointment system integrated with AskIT, ensuring efficient and trackable service delivery.

Experience :

3 years of experience preferred.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.